Julia Kay
Ludlow,KY
Summary
Dynamic Pharmacy Operations Manager with a strong focus on team leadership and customer service excellence. Experienced in streamlining inventory management and launching new pharmacy services, resulting in reduced errors and enhanced patient satisfaction.
Overview
38
38
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Crescent Springs KY
07.2019 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulations and safety standards.
- Streamlined inventory management processes, reducing medication discrepancies and improving order accuracy.
- Led team training initiatives, enhancing staff knowledge on pharmacy systems and customer service protocols.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed operational procedures to optimize workflow efficiency and reduce patient wait times.
Preschool Special Education Teacher
Boone County School District
Hebron KY
08.1996 - 06.2012
- Developed individualized education plans to meet diverse student needs.
- Implemented behavioral management strategies to promote positive classroom environments.
- Collaborated with multidisciplinary teams to optimize student learning outcomes.
- Designed and adapted instructional materials for preschool-aged children with disabilities.
Store Owner
Loschiavos Produce and Deli
Park Hills KY
09.1987 - 03.2009
- Managed daily store operations, ensuring optimal product availability and customer satisfaction.
- Developed and implemented marketing strategies to increase foot traffic and sales revenue.
- Trained and mentored staff on customer service protocols and inventory management techniques.
- Established strong vendor relationships to negotiate favorable terms and maintain stock levels.
Education
High School Diploma -
Diamond Oaks
Cincinnati, OHSkills
- Medication verification
- Prescription fulfillment
- Patient support
- Workflow optimization
Timeline
Pharmacy Operations Manager
Walgreens
07.2019 - Current
Preschool Special Education Teacher
Boone County School District
08.1996 - 06.2012
Store Owner
Loschiavos Produce and Deli
09.1987 - 03.2009
High School Diploma -
Diamond Oaks