Robert Lucas
Pensacola,FL
Summary
Dedicated and highly motivated Pharmacy Manager who is enthusiastic, thinks outside of the box that truly loves the pharmacy profession and one that is willing to go the extra mile to serve all patients and serve the company that I work for. Knowledgeable in inventory management, team building, and specializes in exceptional customer service. I have managed my entire career and bring a vast amount of experience and an outstanding positive attitude. I am smiling all of the time. I have built relationships with my patients, I am involved in the community such as Counsel of the Aging, Special Needs Adults and more. I am dependable only calling in sick once in my career. I will work extra shifts on at moment's notice and I am extremely loyal to the company I serve.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Winn-Dixie Pharmacy
07.2021 - Current
- Provided exceptional customer service.
- Managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained all new hired pharmacy technicians in all areas that are allowed by law and setting expectations of exceptional customer service.
- Delegated and ensured all pharmacy supplies needed were kept in stock.
- Ensuring inventory levels were at proper levels for customers as well as company's expectations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Promoted, recommended and provided vaccinations to patients matching patients disease states and age to provide the most beneficial vaccines needed.
- Evaluated patient histories to assess medication compliance and completing MTMs to optimize therapies.
- Ensured pharmacy was maintained a professional,clean appearance as if an extension of the doctors' offices.
Pharmacy Manager
CVS Inside Of Target
01.2021 - 07.2021
- Provided exceptional customer service.
- Managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained all new hired pharmacy technicians in all areas that are allowed by law and setting the expectation of exceptional customer service.
- Delegated and ensured all pharmacy supplies needed were kept in stock.
- Ensuring inventory levels were at the proper levels for the customers as well as the company's expectations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Promoted, recommended and provided vaccinations to patients matching patients disease states and age to provide the most beneficial vaccines needed.
- Evaluated patient histories to assess medication compliance and completing MTMs to optimize therapies.
- Ensured the pharmacy maintained a professional clean appearance as if an extension of the doctors' offices.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
Pharmacy Manager
WalMart Pharmacy
01.2018 - 01.2021
- Provided exceptional customer service.
- Provided, organized and staffed
- off site flu vaccine clinics
- Hiring and training of technicians.
- Managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained all new hired pharmacy technicians in all areas that are allowed by law and setting the expectation of exceptional customer service.
- Delegated and ensured all pharmacy supplies needed were kept in stock.
- Ensuring inventory levels were at the proper levels for the customers as well as the company's expectations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Promoted, recommended and provided vaccinations to patients matching patients disease states and age to provide the most beneficial vaccines needed.
- Evaluated patient histories to assess medication compliance and completing MTMs to optimize therapies.
- Ensured the pharmacy maintained a professional clean appearance as if an extension of the doctors' offices.
Pharmacy District Manager
SEGrocers Winn-Dixie
01.2015 - 01.2018
- Responsible for on average 25 pharmacies and at times up to 40 pharmacies.
- Had an expectation of exceptional customer service from all associates
- Hired all new pharmacists and technicians.
- Visited each pharmacy in the district on a monthly schedule with more attention for the pharmacies with opportunities.
- Ensured all company policies and programs were completed. This included Refillsync, MTMs, vaccinations, Inmar returns, Supplylogix, sales goals, GM goals and more.
- I handled HR issues within my ability.
- I handled customer complaints.
- I completed budget goals for each pharmacy for prescription count, GM, sales, vaccinations and more.
- Ensured the pharmacy looked like an extension of a doctor's office in regards to cleanliness, organization and professional appearance and attitudes of all associates
- Monitored all pharmacy staff performances and completed yearly performance reviews
- I followed the Sundown Rule. If any associate came to me with any issue, I would try yo complete by the end of the day. If not, I would contact the associate to communicate that the issue was being worked on.
- I was available to my associates 7 days a week.
Pharmacy Manager
SEGrocers Winn-Dixie Pharmacy
08.2009 - 01.2015
- Provided exceptional customer service.
- Managed pharmacy staff performance to maximize productivity and customer satisfaction.
- I was on a special project team during this time. When BiLo purchased Winn-Dixie, I was a systems trainer for 3 months for 2 consecutive years. I was considered the top trainer. I wrote a training manual for the stores I converted to our systems. I was also sent on other special projects during this time such as closing and inventorying stores we purchased.
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained all new hired pharmacy technicians in all areas that are allowed by law and setting the expectation of exceptional customer service.
- Delegated and ensured all pharmacy supplies needed were kept in stock.
- Ensuring inventory levels were at the proper levels for the customers as well as the company's expectations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Promoted, recommended and provided vaccinations to patients matching patients disease states and age to provide the most beneficial vaccines needed.
- Evaluated patient histories to assess medication compliance and completing MTMs to optimize therapies.
- Ensured the pharmacy maintained a professional clean appearance as if an extension of the doctors' offices.
Pharmacy Manager
Publix Pharmacy
07.2008 - 08.2009
- I set the company record for the first day and for the first week for prescriptions which was short lived. I had 191 transfers on the first day from the Winn-Dixie I worked at in Green Cove Springs.
- Provided exceptional customer service.
- Managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained all new hired pharmacy technicians in all areas that are allowed by law and setting the expectation of exceptional customer service.
- Delegated and ensured all pharmacy supplies needed were kept in stock.
- Ensuring inventory levels were at the proper levels for the customers as well as the company's expectations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Ensured the pharmacy maintained a professional clean appearance as if an extension of the doctors' offices.
Education
Bachelor of Science - Pharmacy
Wayne State University
Detroit, MI05.1992
Associate of Arts - Prepharmacy
Henry Ford College
Dearborn, MI05.1989
Skills
- Customer Service expert
- Pharmacy Records Management
- Immunization
- Mentoring
- Drug Inventory Management
- Regulatory Requirements
- Medication Therapy Management
- Prescription Interpretation
- Budget Administration
- Medication Dispensing
- Inventory and Restocking
- Training and mentoring
- Medication dispensing
- Pharmacy operations management
- Relationship building and retention
Accomplishments
I was offered the Pharmacy District Manager position 3 times in my career. I finally accepted the offer, interviewed and took the position with Winn-Dixie.
I have been recognized throughout my career for exceptional customer service.
I was on an honors scholarship for 5 years in prepharmacy and pharmacy school.
I was chosen to be on special projects for Winn-Dixie Pharmacy and was considered the top trainer.
Certification
Immunizer
Timeline
Pharmacy Manager
Winn-Dixie Pharmacy
07.2021 - Current
Pharmacy Manager
CVS Inside Of Target
01.2021 - 07.2021
Pharmacy Manager
WalMart Pharmacy
01.2018 - 01.2021
Pharmacy District Manager
SEGrocers Winn-Dixie
01.2015 - 01.2018
Pharmacy Manager
SEGrocers Winn-Dixie Pharmacy
08.2009 - 01.2015
Pharmacy Manager
Publix Pharmacy
07.2008 - 08.2009
Bachelor of Science - Pharmacy
Wayne State University
Associate of Arts - Prepharmacy
Henry Ford College
Immunizer
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