Kenedra jackson
Tampa,FL
Summary
Dynamic and results-oriented professional with extensive experience in pharmacy operations and healthcare environments, notably with Winn-Dixie Pharmacy. Excelled in workflow optimization and prescription filling, demonstrating exceptional problem-solving skills and adherence to HIPAA standards. Proven track record in enhancing pharmacy productivity and customer satisfaction through effective team collaboration and meticulous attention to detail.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Winn-Dixie Pharmacy
06.1998 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Environmental Services Housekeeper
Tampa General
02.1996 - 05.1998
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
File Clek
Hillsbough County Health
03.1995 - 03.1996
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
Mail Clerk
DEAN WHITAKER & CO. and
06.1992 - 05.1994
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
Education
GED - Computer Skills, Mathematics Science
Gary Adult
Tampa, FL06.1991
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy and customer records management
- HIPAA
Certification
pharmacy license
- HIPAA Compliance Certification – Various Accredited Providers.
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Pharmacy Technician
Winn-Dixie Pharmacy
06.1998 - 10.2023
Environmental Services Housekeeper
Tampa General
02.1996 - 05.1998
File Clek
Hillsbough County Health
03.1995 - 03.1996
Mail Clerk
DEAN WHITAKER & CO. and
06.1992 - 05.1994
pharmacy license
GED - Computer Skills, Mathematics Science
Gary Adult
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