Kayleigh Cook
Pensacola,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Committed to creating an effective and stress-free workflow for pharmacists and fellow pharmacy technicians.
Overview
10
10
years of professional experience
Work History
Floater Pharmacy Technician/Inventory Specialist
Winn Dixie Pharmacy
03.2021 - 12.2023
- Traveled to multiple locations of Winn Dixie Pharmacies as an inventory specialist
- Assisted pharmacists in training and transitioning to a new technological system called EPS
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficiencies.
- Effectively communicated with patients and fellow coworkers to ensure for a positive work environment
- Contributed reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Retail Sales Associate
Dick's Sporting Goods
02.2018 - 05.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Pharmacy Technician
Sacred Heart Hospital
04.2016 - 12.2017
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Pharmacy Technician
CVS Pharmacy
06.2014 - 01.2016
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Bachelor of Science - Business
Pensacola State College
Pensacola, FL12.2025
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL12.2023
Skills
- Certified Pharmacy Technician
- Licensed Immunizer
- Pharmacology knowledge
- Management Operations
- Inventory Specialist
- Workflow Optimization
- Problem-Solving Skills
- Drug Inventory Control
- Drug Safety
- Confidentiality and HIPAA
- Operations Support
- Strong Communication
- Detail Oriented
Timeline
Floater Pharmacy Technician/Inventory Specialist
Winn Dixie Pharmacy
03.2021 - 12.2023
Retail Sales Associate
Dick's Sporting Goods
02.2018 - 05.2020
Pharmacy Technician
Sacred Heart Hospital
04.2016 - 12.2017
Pharmacy Technician
CVS Pharmacy
06.2014 - 01.2016
Bachelor of Science - Business
Pensacola State College
Associate of Arts - General Studies
Pensacola State College
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