Shanecia West-Douglas
McOpCo
Zephyrhills,FL
8
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Shift Manager
7 Years 2 Months- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Customer Service Representative
5 Months- Responded to customer requests for products, services, and company information.
- Operated register to process payments and collect cash payment for order totals.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma
Skills
Cash Handling
Decision-Making
Workplace Safety
Problem-Solving
Customer Service
Inventory controls
Timeline
Shift Manager
McOpCo
06.2019 - CurrentRead More
Customer Service Representative
SE Grocers
12.2018 - 05.2019Read More
Goliath Academy
High School Diploma
Read More