DUKEZHA MORRIS
Norfolk,VA
Summary
Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Occupancy Specialist
Norfolk Redevelopment & Housing Authority
08.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and give all options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and interims
- Calculated tenant rent amounts to prepare Hap contracts and Tenancy Addendums.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique housing needs.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential applicants.
Housing Specialist
Riverside County Housing Authority
01.2020 - 08.2023
- Community outreach
- Navigation
- Securing pertinent information
- Documenting and data processing
- Housing Search
- Intake
- Case Management of families and veterans in the VASH program
- EHV
- Mainstream
- CDBG
- Eligibility Determination
- Annual Reexaminations
- Interims
- Briefings
- Calculations
Call Center Representative
Charter Communication
01.2018 - 01.2020
- Troubleshooting internet, cable and phone issues
- Securing pertinent and confidential information
- Customer service
- De-escalation/ problem resolution
- Scheduling appointments
- Taking payments
- Maintaining and updating database records
- Administrator
Guiding Light Home for Boys
01.2016 - 01.2018
- Ensure that the group homes is in compliance with Title 22 regulations
- Work closely with the Director, Facility Manager and Social Worker in maintaining full house occupancy
- Responsible for training, evaluating and directing the work of Facility Managers and Child Care Workers
- Monitor group home budget and expenditure
- Monitor the compliance of program operations to governing regulatory standards
- Work closely with Director and key group home staff in the recruitment, appointment, evaluation, promotion and discharge of employees
- Work closely with the Director and key group home staff in responding to Community Care Licensing investigations and oversight
Administrator
SoJourners Haven Group Home
01.2014 - 01.2016
- Ensure that the group homes is in compliance with Title 22 regulations
- Work closely with the Director, Facility Manager and Social Worker in maintaining full house occupancy
- Responsible for training, evaluating and directing the work of Facility Managers and Child Care Workers
- Monitor group home budget and expenditure
- Monitor the compliance of program operations to governing regulatory standards
- Work closely with Director and key group home staff in the recruitment, appointment, evaluation, promotion and discharge of employees
- Work closely with the Director and key group home staff in responding to Community Care Licensing investigations and oversight
Facility Manager
SoJourners Haven Group Home
01.2012 - 01.2014
- Ensured that staffs first aid, CPR, and Pro Act certificates were up to date and in compliance with governing regulations
- Scheduled work assignments as needed and certified staff time cards
- Served as program liaison with referring agencies and program staff primarily during the client intake and discharge phase.
- Ensured that the group homes was properly resourced and supported so that clients receive quality treatment services within a safe and healthy residential environment
- Reviewed and approved all Special Incident Reports and submitted to CCL
- Ensured that there is an emergency on-call system that responds to after hour’s crisis in a safe and timely manner
- Delegated authority to group home staff members as needed in order to insure effective program operations
- Intervened in conflicts and crisis situations promptly and responsibly
Marketing Associates
UDR Management
01.2010 - 01.2012
Office Manager
Y-Roc Records
01.2010 - 01.2011
Assistant Community Director
Griffin Management
01.2009 - 01.2010
Leasing Specialist
FPI Management
01.2008 - 01.2009
Facility Manager
Monteigh Child & Family Services
01.2006 - 01.2008
- Provided training on life skills and making individuals self-reliant
- Made medical appointments for residents and administering prescribed drugs
- Supervised residents behavior and ensured their stability, safety, and well-being
- Ensured residents not to resort to harmful behavior and become friendly with other youth
- Maintained legal and other records pertaining to treatment provided to residents
Leasing Consultant
Lewis Operating Corp
01.2006 - 01.2008
Education
Administrative Business/Management
Kaplan University
01.2012
Sociology/Psychology
Ashford University/ Arizona University
01.2020
Applied Behavioral Science
Ashford University
01.2014
Skills
- Effective team contributor
- Client intake and assessment
- Critical analysis and resolution
- Employee training
- Team development and leadership
- Teaching practical life skills
- Behavioral change strategies
- Strong written and verbal communication
Certification
Nan McKay Rent Calculation
Timeline
Occupancy Specialist
Norfolk Redevelopment & Housing Authority
08.2023 - Current
Housing Specialist
Riverside County Housing Authority
01.2020 - 08.2023
Call Center Representative
Charter Communication
01.2018 - 01.2020
Guiding Light Home for Boys
01.2016 - 01.2018
Administrator
SoJourners Haven Group Home
01.2014 - 01.2016
Facility Manager
SoJourners Haven Group Home
01.2012 - 01.2014
Marketing Associates
UDR Management
01.2010 - 01.2012
Office Manager
Y-Roc Records
01.2010 - 01.2011
Assistant Community Director
Griffin Management
01.2009 - 01.2010
Leasing Specialist
FPI Management
01.2008 - 01.2009
Facility Manager
Monteigh Child & Family Services
01.2006 - 01.2008
Leasing Consultant
Lewis Operating Corp
01.2006 - 01.2008
Sociology/Psychology
Ashford University/ Arizona University
Applied Behavioral Science
Ashford University
Administrative Business/Management
Kaplan University
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