Dulce Aguilar
El Paso,TX
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 1.5 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Best Western Plus Hotel
12.2022 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Child Caregiver
Bright Minds Early Learning Center
10.2022 - 12.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Front Desk Receptionist
Best Western Plus Hotel
05.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sewing Machine Operator
Ysleta Independent School District
04.2020 - 07.2020
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Verified quality of completed work against project specifications to assess conformance with targets.
- Operated sewing machines to provide facemasks for the community during the pandemic.
Education
Dental Assistant Certification - Dental Assisting
Pima Medical Institute
El Paso12.2023
High School Diploma -
Del Valle High School
El Paso, TX06.2022
Skills
- PCI (Payment Card Industry)
- Mentoring
- Hospitality and Accommodation
- Maintenance Team Collaboration
- Office Supplies and Inventory
- Problem-Solving Skills
- Multi-Line Phone Systems
- Property Management Systems
- Sales Expertise
- Rate Changes
- Organization and Recordkeeping
- Staff Supervision
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Best Western Plus Hotel
12.2022 - Current
Child Caregiver
Bright Minds Early Learning Center
10.2022 - 12.2022
Front Desk Receptionist
Best Western Plus Hotel
05.2022 - 10.2022
Sewing Machine Operator
Ysleta Independent School District
04.2020 - 07.2020
Dental Assistant Certification - Dental Assisting
Pima Medical Institute
High School Diploma -
Del Valle High School
- First Aid/CPR Certified
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