Dulce Arita
Long Beach,CA
Summary
Detail-oriented in customer service. I can be relied upon to help your team achieve its goals. Focused Clerk with expertise in customer service, data entry, and administrative support. Detail-oriented and organized with strong interpersonal and communication skills. Proven ability to work efficiently under pressure and meet tight deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
2
2
years of professional experience
Work History
Clerk Typist II
City of Long Beach/Code Enforcement Bureau
Long Beach, USA
06.2022 - 01.2024
- Operated multi-line telephone system to answer incoming calls; responded to questions or transferred calls as appropriate.
- Kept records of work performed.
- Managed multiple assignments simultaneously while meeting tight deadlines.
- Gathered, registered, and arranged material to be typed, following instructions.
- Typed correspondence accurately at a rate of 40 words per minute.
- Worked collaboratively with colleagues to ensure timely completion of projects.
- Worked effectively between departments within an organization to resolve conflicts or issues.
- Assisted with various administrative tasks to support office operations.
- Checked completed work for spelling, grammar, punctuation, and format.
- Printed and made copies of work.
- Utilized effective problem solving techniques when dealing with customer complaints.
- Greeted customers in person or over the phone; provided assistance with inquiries or directed them to the appropriate personnel.
- Performed research activities by utilizing online databases or resources such as Data-tree and Infor.
- Maintained accurate records of inspections and enforcement actions.
- Assisted in preparing reports on code compliance issues.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Updated databases with case information and status changes.
- Organized files for easy access to documentation and case history.
- Coordinated scheduling of inspections with field officers.
- Supported office operations by performing clerical tasks as needed.
- Printed out hard copies of documents for distribution or archival purposes.
- Greeted visitors and scheduled appointments for staff members.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Updated customer accounts in the database system promptly upon receipt of payment.
- Scanned documents into digital format for storage in computer systems.
- Sorted incoming mail according to departmental guidelines and distributed it accordingly.
- Processed payments received by customers in accordance with company policy.
Education
High School Diploma -
Paramount Adult School
ParamountSkills
- Mail Processing
- Compiling Data
- Letter Typing
- Verbal Communication
- Cash Handling
- Public Interaction
References
References available upon request
Timeline
Clerk Typist II
City of Long Beach/Code Enforcement Bureau
06.2022 - 01.2024
High School Diploma -
Paramount Adult School