Dulce Castro Pulido
Salt Lake City
Summary
Experienced guest services professional with a strong background at Red Ledges, Utah. Skilled in appointment scheduling, effective communication, and fostering welcoming environments that enhance customer satisfaction. Adept at problem-solving and critical thinking to ensure efficient issue resolution and a positive guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Attendant
Red Ledges Utah
Heber
04.2022 - Current
- Company Overview: Customer Service
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Customer Service
Receptionist
Salon Sazou
Salt Lake City
01.2025 - 04.2025
- Scheduled appointments and maintained calendar for office staff.
- Maintained office supplies inventory, placing orders as needed.
- Ensured a clean and organized reception area for visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Door Greeter
Red Ledges Utah
Heber
01.2024 - 04.2024
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entrance.
- Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
Education
High School - Heber, UT
Wasatch High School
Heber, UT05.2024
University of Utah -
University of Utah
Salt Lake City, UTSalt Lake City, UT
Skills
- Guest service
- Strong Communication Skills
- Critical Thinking
- Customer service
- Appointment scheduling
- Time management
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Certification
- CPR Certified
References
References available upon request.
Timeline
Receptionist
Salon Sazou
01.2025 - 04.2025
Door Greeter
Red Ledges Utah
01.2024 - 04.2024
Pool Attendant
Red Ledges Utah
04.2022 - Current
High School - Heber, UT
Wasatch High School
University of Utah -
University of Utah
Similar Profiles
Berlyn BrownBerlyn Brown
Red Ledges PA at Red Ledges UtahRed Ledges PA at Red Ledges Utah
Jaxson StoddartJaxson Stoddart
Golf Assistant/Shuttle Van Driver at RED LEDGES UTAHGolf Assistant/Shuttle Van Driver at RED LEDGES UTAH
DEAN HALEDEAN HALE
Wellness Center Manager at RED LEDGES / TROONWellness Center Manager at RED LEDGES / TROON
Issac MontoyaIssac Montoya
Kaysville Utah at centerline developmentKaysville Utah at centerline development
Jayden DueJayden Due
Office Administrative Assistant at On Track Mortgage SolutionsOffice Administrative Assistant at On Track Mortgage Solutions