Dulce Chavez
San Diego,CA
Summary
Seeking position in San Diego as a Security Protection Professional. I bring over 30+ years of experience ranging working as a Police Officer, Security Guard, and personnel management. Experienced in managing security teams and law enforcement officers. I am a personable leader who is comfortable interacting with people from diverse cultures and backgrounds. I am fluent in English and Spanish. Versed in training guards on various concepts, patrolling grounds and compiling records based on observations and findings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Officer
Advanced Security Concepts, Inc. (ASC)
San Diego, CA
02.2023 - 03.2024
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Secured personnel and premises by inspecting buildings and patrolling property.
Security Supervisor
Double Tree By Hilton San Diego
San Diego, CA
10.2022 - 11.2023
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Monitored and authorized employee and guest access to guard against theft.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Security Supervisor
Allied Universal Protection Services
02.2014 - 10.2022
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked closely with local law enforcement to coordinate security operations and investigations.
Manager
El Arbol Sea Food Restaurant
Tijuana, BC
07.2010 - 01.2015
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Senior Mobile Security Supervisor
Securitas Security Services
San Diego, CA
01.2004 - 07.2010
- Supervise and coordinate security personnel activities to ensure the protection of personnel, property, and information.
- Conduct regular site inspections to identify potential safety or security risks.
- Enforce security policies and procedures in order to maintain a safe environment for staff and visitors.
- Investigate suspicious activity and document findings with detailed reports.
- Train new employees on proper security protocols, including access control systems, CCTV monitoring.
- Maintain accurate records of all incidents reported by security personnel.
- Monitor alarm systems, cameras, locks, gates, doors, windows, and other physical barriers to ensure the safety of premises.
- Manage the scheduling of security guards for assigned shifts; ensuring adequate coverage at all times.
- Oversee daily operations of facility access control system; issuing access cards and codes as needed.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Collaborated with law enforcement to resolve escalated situations.
- Apprehended trespassers and rule violators and removed from premises.
Security Officer
Allied Protective Services
10.2001 - 01.2004
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored security cameras to identify and respond to suspicious activity.
Police Officer
Tijuana Police Department
Tijuana,, BC
01.1993 - 11.2001
- Conducted traffic stops in accordance with departmental protocol.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
Skills
- Access Systems And Patrol
- Personnel Protection
- Crime Prevention
- Surveillance
- Safety Protocol
- Event Security Monitoring
- Incident Reports
- Grounds Security
- Security Resource Management
- Security Team Leadership
- Administrative Management
- Criminal Law Knowledge
- Law Enforcement Background
- Team Leadership
- First Aid And Cpr Certified
- Threat Detection
- Safety And Security Regulations
- First Responder Experience
- Firearms Expert
- Defensive Strategies
- Complex Problem-Solving
- Security Guard License
- Report Writing Abilities
- Cctv Experience
- Staffing And Scheduling
- Law Enforcement Collaboration
- Defensive Driving Training
- Dispatch
- Skilled Public Speaker
Certification
- Firearm Licensed by Bureau of Security and Investigative Services (BSIS). (Current)
- Certified and Licensed in baton by BSIS. (Current)
- Certified and Licensed in Oleoresin, Capsicum (OC) ny BSIS. Levels 1, 2, and 3. (Current)
- Certified in Cardio-Pulmonary Resuscitation (CPR) by American Red Cross. (Current)
- Certified in Search and Seizure/Powers to (PWA) Arrest and Control (Current)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Security Officer
Advanced Security Concepts, Inc. (ASC)
02.2023 - 03.2024
Security Supervisor
Double Tree By Hilton San Diego
10.2022 - 11.2023
Security Supervisor
Allied Universal Protection Services
02.2014 - 10.2022
Manager
El Arbol Sea Food Restaurant
07.2010 - 01.2015
Senior Mobile Security Supervisor
Securitas Security Services
01.2004 - 07.2010
Security Officer
Allied Protective Services
10.2001 - 01.2004
Police Officer
Tijuana Police Department
01.1993 - 11.2001