Dulce Flores Palacios
Pasadena,TX
Summary
Graduated from Universidad Mexico Americana del Norte in Reynosa,Mexico as an Architect in 2004
Experienced in customer service, enhancing customer satisfaction, excellent in team collaboration and conflict resolution, skilled in construction Technology demonstrating strong work ethic and integrity in Architectural design. Competent Attendant with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.
Overview
5
5
years of professional experience
Work History
Part Time Parks & Recreations Athletic Attendant
City of Pasadena
Pasadena, tx
06.2025 - Current
- Facilitated registration for athletic youth sport programs, ensuring smooth enrollment process.
- Supported supervision of recreational activities for children and adults, including youth soccer, youth basketball, and adult volleyball, promoting safe and enjoyable experiences.
- Assist with supervision during open play basketball.
- Provided information to customers about youth sports programs to enhance community engagement.
- Answer phone calls from citizens.
- Maintained organization of reception area to ensure a welcoming environment for visitors.
Cashier & Money Transfer Agent
Msj Panchos Supermarket
Pasadena , Tx
05.2021 - 08.2025
- Processed money transfers efficiently for diverse customer needs.
- Verified customer identities and transaction details for accuracy.
- Verified customers' identities by collecting appropriate documentation.
- Processed customer transactions accurately and efficiently at Msj Panchos Supermarket.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers in locating products and answered inquiries about store offerings.
- Prepared reports detailing transaction volumes, revenue generated.
Education
Bachelor in Architecture And Exact Sciences - Arquitecture
Universidad Mexico Americana Del Norte
Reynosa,Tamps. Mexico08-2003
High School Diploma -
CETIS #71
Reynosa,Tamps Mexico07-1999
Skills
- Customer service
- Strong work ethic
- Program registration
- Transaction processing
- Activity supervision
- Proactive problem solving
Timeline
Part Time Parks & Recreations Athletic Attendant
City of Pasadena
06.2025 - Current
Cashier & Money Transfer Agent
Msj Panchos Supermarket
05.2021 - 08.2025
Bachelor in Architecture And Exact Sciences - Arquitecture
Universidad Mexico Americana Del Norte
High School Diploma -
CETIS #71