Dulce Gonzalez
Oregon,OH
Summary
Highly-motivated employee fluent in Spanish and English with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Michaels Cafe and Bakery
Toledo, OH
03.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices. Initiated outbound calls to customers with delinquent accounts.
- Monitored and collected accounts receivables and documented payments.
- Processed company receipts, sales invoices and payments from customers and suppliers.
Receptionist
Oregon Animal Hospital
Oregon, OH
02.2022 - 07.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Licensed Independent Contractor/Licensed Nail Technician
JJ Nails
Toledo, OH
02.2015 - 12.2022
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Completed daily customer appointments and updated master schedule.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Resolved guest complaints.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Cashier/Waitress
El Vaquero Mexican Restaurant
Toledo, OH
06.2003 - 02.2015
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer identification for alcohol or tobacco purchases.
Education
Managing Cosmetology License - Cosmetology
Toledo Academy of Beauty Culture - East
Oregon, OH07.2014
High School Diploma -
Rogers High School
Toledo, OH06.2005
Skills
- Schedule maintenance
- Problem-solving skills
- Product knowledge
- Cash management experience
- Client satisfaction
- Guest relations
- Record keeping and bookkeeping
- Multi-Line Telephone Skills
- Collections processing
- Payment processing
- Spreadsheets and journal entries
- Accounts receivable
Timeline
Administrative Assistant
Michaels Cafe and Bakery
03.2023 - Current
Receptionist
Oregon Animal Hospital
02.2022 - 07.2023
Licensed Independent Contractor/Licensed Nail Technician
JJ Nails
02.2015 - 12.2022
Cashier/Waitress
El Vaquero Mexican Restaurant
06.2003 - 02.2015
Managing Cosmetology License - Cosmetology
Toledo Academy of Beauty Culture - East
High School Diploma -
Rogers High School