Thalia Guerra
Las Vegas,NV
Summary
Reliable and punctual, able to handle fast-paced work. Proven willingness to take on any task to support the team and help the agency succeed. Offer strong customer service and abilities in order to meet deadlines and assignments such as providing requested information; filing; scheduling meetings, composing and maintaining reports, operating procedures and closing cases. Efficient professional with a self-motivated, dependable nature.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Clark County Elections Department- Contractor
Las Vegas, NV
10.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed project plans for various tasks assigned by upper management.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Parts Analyst Lead
Everi Inc
01.2024 - 09.2024
- Reviewing and processing part orders, providing quotes, entering sales orders, reviewing open order reports, transferring shipping paperwork to the warehouse, and processing RMA requests and receipts
- Actively performing general customer service, including phone support, emails, and scanning
- Filing and attaching paperwork within the system ensuring used and moving parts are properly accounted for
- Proactively providing support to shipping/receiving, production, or assembly, regarding order request questions
Order Filler and Operations Administrator
DHL Supply Chain
03.2023 - 12.2023
- Keeping inventory records of all items in stock
- Verifying each order's specific information, such as the shipping date, preferred method of shopping
- Preparing packages for shipping and sending them to customers while following company procedures
- Maintaining communications with third parties, such as manufacturers and suppliers, and receiving new merchandise from them
- Using computer software to track inventory items incoming and leaving the warehouse
- Interacting with customers to provide order status
Client Coordinator
Anderson Business Advisors
Las Vegas, NV
06.2021 - 03.2023
- Operating live Olark chat software
- Answering client questions, Taking care of emails and requests for Box troubleshooting and Platinum Portal issues
- Helping the team with any Platinum Cares emails
- Taking 25+ Inbound calls
- Updating any pending Other Service Item
- Sending entities to processing
- Host the weekly Platinum Portal Webinar
- Be available to all clients during business hours to answer any questions and provide assistance as needed
- Providing support to assigned Sales Advisor and their prospective and existing clients
- Managing their calendar, confirm client appointments, coordinate Pre-Onboarding calls, etc
- Collaborating with the Advisor to create and send Proposals to clients as well as monitor and follow up on active sales proposals
- Working with Salesforce CRM system to access and or update client information
- Respond to existing client queries in timely, professional manner
- Providing World Class Service to our clients as well as our fellow Anderson employees
Administrative Assistant
Southern Nevada Health District
Las Vegas, NV
08.2020 - 06.2021
- Answering phones and greeting visitors
- Scheduling appointments and maintaining calendars
- Scheduling and coordinate staff and other meetings
- Collate and distribute mail
- Preparing communications, such as memos, emails, invoices, reports and other correspondence
- Writing and editing documents from letters to reports and instructional documents
- Creating and maintaining filing systems, both electronic and physical
- Managing accounts and perform bookkeeping
Enforcement Clerk
EEOC
Las Vegas, NV
11.2019 - 04.2020
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Supported team with expert administrative support, filing all records and coordinating appointments
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Stayed busy during slow work periods, frequently scheduling intake appointments
- Duties consist of talking and assisting the public
- Receiving telephone calls, filing, scheduling interviews, generating reports
- Reviewing and processing correspondence
- Tracking, documenting, ordering supplies
- Closing Cases for ADR, coding cases for closures, data entry of all intake questionnaires
Legal Assistant
Law Office of David E. Walters
Las Vegas, NV
04.2018 - 09.2019
- Supported team with expert administrative support, filing all records and coordinating appointments
- Translating for the lawyer, Translating Documents such as birth certificates, marriage certificates etc
- Organizing and maintaining case files, ensuring all documentation is complete and up to date
- Track deadlines and manage schedules related to case documentation and court filings
- Editing interview documentation to ensure thorough and accurate representation of sensitive client information
- Transcribing interviews and converting them into formal legal documents
- Acting as a liaison between Interviewers, clients, operations and legal professionals
- Communicating effectively to obtain and verify necessary information and documentation
- Maintaining strict confidentiality and handling sensitive information with discretion, adhering to all legal and ethical guidelines
- Reviewing and proofreading all documents for accuracy, consistency, and compliance with court requirements and legal standards
Front Desk/ Sales Person
Stop N Go Auto Sales
Las Vegas, NV
- Helped the team handle high-volume work by effortlessly prioritizing tasks and organizing supplies
- Managed files of recent sales, continuously updating and organizing records
- Answering the phones, receiving payments from the customers
- Calling the insurance companies and banks for client verification
- Receiving Email correspondence, input customer information in the system, cycle inventory of all units, processing paperwork and filing of all clients
Education
High school diploma -
Del Sol High School
Las Vegas, NV07.2017
Skills
- Discipline enforcement
- Safety enforcement
- Accounts payable
- File systems management
- Database administration
- Schedule maintenance
- Word processing
- Customer service
- Task prioritization
- Communication Skills
- Payment processing
- Recordkeeping
- Administrative support
- Attention to detail
- Code reviews
- Customer relations
- Project coordination
- Filing
- Translating
- Record Keeping
- Organizational Skills
- Research
- Microsoft Excel
- Microsoft Word
- QuickBooks
- Interpretation
- Accounts Receivable
- Databases
- Data Warehouse
- Agile
- Business Analysis
- Continuous improvement
- Negotiation
- Salesforce
- Payroll
- Accounting
- Personal assistant experience
- Documentation review
- Calendar management
- Google Suite
- Windows
- HRIS
- Kronos
- Oracle
- Quality Assurance
- Calendar Management
- Office Administration
- Scheduling
- Data Entry
Timeline
Administrative Assistant
Clark County Elections Department- Contractor
10.2024 - Current
Parts Analyst Lead
Everi Inc
01.2024 - 09.2024
Order Filler and Operations Administrator
DHL Supply Chain
03.2023 - 12.2023
Client Coordinator
Anderson Business Advisors
06.2021 - 03.2023
Administrative Assistant
Southern Nevada Health District
08.2020 - 06.2021
Enforcement Clerk
EEOC
11.2019 - 04.2020
Legal Assistant
Law Office of David E. Walters
04.2018 - 09.2019
Front Desk/ Sales Person
Stop N Go Auto Sales
High school diploma -
Del Sol High School
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