Dulce Gutierrez
Costa Mesa,CA
Summary
Hardworking employee enthusiastic about learning psychology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities,
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Metro By T-Mobile
06.2023 - 01.2024
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Learned to read customers to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Skilled at working independently and collaboratively in a team environment.
- Trained and mentored new sales representatives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Sold 10,000 in accessories & 139 boxes in one month.
- Overachieved companies goals & dedication to do even better.
Cashier
Weinerschnitzel
06.2022 - 08.2023
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled customer complaints professionally, resolving issues promptly and courteously.
- Collaborated with kitchen staff to ensure timely order preparation and delivery to customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA01.2026
High School Diploma -
Hayward High School
Hayward, CA06.2023
High School Diploma -
Eden Area ROP
Hayward06.2023
Skills
- POS Systems
- Process Improvement
- Interpersonal communication
- Adaptable and Flexible
- Cash Handling
- Salesmanship
- Patience and resilience
- Attention to Detail
- Goal-Driven
- Empathetic
- Friendly and Helpful
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Mental Health First Aid - Eden Area ROP Medical 1 Program
Stop The Bleed Certified - Eden Area ROP FACES for the Future Program
First Aid/CPR Certified - Hayward High School, Biomed Program
Outstanding Achievement Award - Workforce Innovation Opportunity Act (WIOA)
Timeline
Sales Representative
Metro By T-Mobile
06.2023 - 01.2024
Cashier
Weinerschnitzel
06.2022 - 08.2023
Associate of Arts - Psychology
Orange Coast College
High School Diploma -
Hayward High School
High School Diploma -
Eden Area ROP