ALIANNIS ASTRAY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Dynamic Journalist bringing 5 years of experience. Hardworking and reliable with entrepreneurial spirit and passion for developing and reporting engaging content. Versed in writing and editing for multiple digital media platforms, social media and online platforms.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SALES REPRESENTATIVE
Metro By T-Mobile
10.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Brow Artist
Self-employed
01.2020 - Current
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Followed strict safety standards to protect clients from injury or infection.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Taught clients how best to care for lash extensions and prevent problems.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Journalist
Cubanet News
11.2015 - 04.2019
- Wrote, edited and produced stories for Internet and digital channels.
- Researched and gathered information to develop accurate and credible stories.
- Wrote and published articles for leading newspapers and magazines.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
- Edited and proofread articles to achieve peak accuracy and quality.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Participated in editorial meetings to discuss story ideas and content.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Broadcasted and blind read copy for advertisements and breaking news developments.
Education
High School Diploma -
FRANCISCO VICENTE AGUILERA HIGH SCHOOL
CUBA06.2014
Skills
- Staff Training
- Microsoft Dynamics
- Intuit QuickBooks
- Product and Service Knowledge
- Team Cooperation
- Training and Development
- Flexible Hours
- Active Listening
- Customer Relations
- Merchandising and Display
- Persuasive Techniques
- Client Development and Retention
- Performance Improvement
- POS Systems
- Customer Assistance
- Persuasive Selling
- Brand Awareness Generation
- POS Transactions
Certification
- Certified Brow Artist, PHI Academy
- Certified Production, Rana LABS
Accomplishments
- Documented families in need in Cuba which led to more than 96k views in youtube.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SALES REPRESENTATIVE
Metro By T-Mobile
10.2021 - Current
Brow Artist
Self-employed
01.2020 - Current
Journalist
Cubanet News
11.2015 - 04.2019
High School Diploma -
FRANCISCO VICENTE AGUILERA HIGH SCHOOL