Dulce Hernandez
Houston,TX
Summary
Bilingual professional with expertise in customer service, office administration, and management. Experienced in customer service and skilled in creating safe, and efficient structured environments. Proven ability to maintain an organized while efficiently supporting peers with daily routines.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
On Point Concrete
09.2024 - 06.2026
- Managed customer accounts, billing, collections, and office records.
- Ensured accuracy while managing multiple responsibilities in a fast-paced environment.
- Delivered exceptional customer service through phone and email interactions.
- Leveraged QuickBooks and Microsoft Office for efficient management of daily tasks and documentation.
Service Advisor
Texas Capital Motor Group
03.2024 - 09.2024
- Assisted customers and coordinated appointments to ensure timely service.
- Maintained service records and facilitated communication across departments.
- Assisted customers with vehicle service inquiries and recommendations.
- Scheduled appointments for vehicle maintenance and repairs efficiently.
- Communicated service updates to customers during the repair process.
Secretary
Used Car Dealership
05.2023 - 03.2024
- Coordinated scheduling, maintained customer records, and provided comprehensive administrative support.
- Answered phone calls professionally and provided excellent customer service.
- Managed daily office operations and maintained organized filing systems.
- Coordinated appointments and scheduled test drives for customers.
- Assisted in processing vehicle sales paperwork and title transfers.
Store Owner
CCANDY'S Fashion Boutique
09.2020 - 07.2022
- Oversaw inventory management, bookkeeping, customer service, and daily operations to ensure smooth store functionality.
- Managed daily operations of a high-end fashion boutique.
- Curated and organized seasonal clothing collections for diverse clientele.
- Trained and supervised staff on customer service best practices.
Personal Assistant
Pollos Asados Monterrey
07.2011 - 04.2016
- Coordinated schedules and handled confidential information and administrative tasks with professionalism.
- Managed daily schedules for executives and organized meetings efficiently.
- Coordinated travel arrangements and created detailed itineraries for staff trips.
- Maintained office supplies inventory and ordered items as needed to ensure functionality.
Education
High School Diploma -
Aldine High School
Houston, TXSkills
- Accounts reconciliation
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Relationship building
- Accounts receivable expertise
- Customer service support
Languages
- English
- Spanish
Relevant Qualifications
- English
- Spanish
Timeline
Accounts Receivable Specialist
On Point Concrete
09.2024 - 06.2026
Service Advisor
Texas Capital Motor Group
03.2024 - 09.2024
Secretary
Used Car Dealership
05.2023 - 03.2024
Store Owner
CCANDY'S Fashion Boutique
09.2020 - 07.2022
Personal Assistant
Pollos Asados Monterrey
07.2011 - 04.2016
High School Diploma -
Aldine High School