Kyarra Roots
Citrus Heights,CA
Summary
Experienced in customer service, I possess a strong work ethic that emphasizes exceptional service delivery. A quick learner, I readily adapt to new environments and strive for excellence in achieving company objectives. I embrace new initiatives and continuously expand my knowledge base to actively contribute to my professional growth. Additionally, I value learning from and sharing expertise with colleagues. With excellent time management skills, I ensure prompt and efficient completion of all tasks.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Specialist
Vituity
Sacramento, CA
04.2024 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer account assistance
Pyramid Consulting Staffing Agency
Sacramento, CA, USA
06.2023 - 09.2023
- Outbound and inbound calling systems
- Insurance billing for PPG/PPC providers
- Transportation dispatching for client appointments
- Adaptive technology adjustments
- Paperwork auditing
- Customer file preparation
- Empathic understanding
Nor-Cal Dispatch Solutions
Sacramento, CA, USA
03.2021 - 03.2022
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in the computer system and keep logs and records of calls, activities and other information
Amazon Fulfillment Call Center
Sacramento, CA, USA
10.2019 - 01.2021
- Answering inbound calls
- Processing orders and payments
- Handling customer complaints
- Following up on customer calls
- Making outbound calls
- Upselling and cross-selling
- Conducting market research
- Managing and updating customer databases
Education
Associate Of Arts - Psychology
American Career College
CAHigh School Diploma -
Keema
Sacramento, CA06.2017
Skills
- SharePoint
- Microsoft Word
- Teams
- Omni
- Aces
- Maces
- Time management
- Administrative experience
- Analysis skills
- Dispatching
- HIPPA/OCHA Certified
- Communication Skills in person and virtual
- Med/fm sessions application
- Insurance billing
- Reconciliation of balances
- Collections
- Invoice processing
- Payment posting
- Statement review
- Financial reporting
- Microsoft Excel
- Accounts receivable software
- Attention to detail
- Dispute resolution
- Customer relations
- Account monitoring
- Audit support
- Insurance verification
- Financial software
- Oracle expertise
- Team collaboration
- Customer account management
- Accounts reconciliation
Timeline
Accounts Receivable Specialist
Vituity
04.2024 - Current
Customer account assistance
Pyramid Consulting Staffing Agency
06.2023 - 09.2023
Nor-Cal Dispatch Solutions
03.2021 - 03.2022
Amazon Fulfillment Call Center
10.2019 - 01.2021
Associate Of Arts - Psychology
American Career College
High School Diploma -
Keema