Dulce Lopez Polo
Sunrise
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Castanon LLC
05.2020 - 06.2022
- Provided customer service, signed contracts with new clients and provided estimates as required
- Organized meetings and managed events with new clients to make sure all questions were answered
- Sent and received mass emails regarding company to more than 50 customers
- Organized paperwork and managed official documents with a team of 3
- Acquired high knowledge of computer work
- Learnt a vast knowledge in computer operating systems such as Windows and Mac and gained teammates trust by educating on basic computer skills
Education
Bachelor of Science - International Relations
Florida International University
05.2025
Associates degree. - International Relations
Broward College
05.2023
High school diploma - undefined
Ben Gamla Preparatory Academy
05.2021
Skills
- Computer literacy
- Communication skills
- Documentation review
- Microsoft word
- Customer service
- Bilingual
- Microsoft excel
- Guest services
- Bookkeeping
- Data entry
- Organizational skills
- Calendar management
- Multi-line phone systems
- Order entry
- Phone etiquette
- Scheduling
- Complaint resolution
- Account updating
- Call management
- Researching
- Research
- Relationship building
- Microsoft office expertise
- Account management
- Report preparation
- Email management
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Castanon LLC
05.2020 - 06.2022
Associates degree. - International Relations
Broward College
High school diploma - undefined
Ben Gamla Preparatory Academy
Bachelor of Science - International Relations
Florida International University
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