Dulce Luna
Iselin,NJ
Summary
Experienced in providing clinical and administrative support in a compassionate family healthcare setting. Skilled in patient care, medical record management, and office operations. Efficient medical assistant with strong communication and multitasking abilities in fast-paced environments for delivering excellent healthcare services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optum
06.2020 - Current
- Primary department 5 yrs with Cardiology/ Vascular
- Multi-specialist office Internal medicine, dermatology, gastroenterologist, podiatry, gynecologist, sleep medicine,pulmonologists
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Cardiac telemetry
- Treadmill stress test Tech
- ABI
- Administer injection (REPATHA)
- scheduling appointment, canceling appt , confirming appt
send medication - Authorization for medication (vascepa, repatha, praluate) Cardiology medication
- Work on Inbox for provider/ patient cases
- Vascular assisting with procedures such as assist patient with preparing for procedure and after procedure assist pt with stocking and bandage.
- Keep track on supplies for nuclear and treadmills.
- Assist with provider with translation when necessary.(Spanish)
Medical Assistant
Surgical and Professional Services
06.2019 - Current
- Vitals
- Medical History
- Scheduling appointments
- Filling
- Bariatric Office
- Nutritionist- patient direction- Motivation,
- Pulmonologists
- Cardiology
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Cashier and Customer Service
Burlington Stores
07.2019 - 03.2020
- Cashier
- Customer services
- Maintained a clean, organized work station
- Reconciled cash, credit card transactions at the end of each shift
Medical Assistant
Harrison Medical Center
03.2018 - 04.2019
- Phlebotomists 1yr
- Pediatric experience
- In NJIS system
Medical Assistant
Hilal Abboushi Medical Center
08.2016 - 08.2018
- 2 year experience
- EKG
- ABI
- Spirometer
- Medical record
- Scheduling
- EMR
Cashier/ Customer Service
7 Eleven
07.2011 - 07.2014
- Greeted customers entering the establishment
- Obtained customer orders in a timely and efficient manner
- Inventoried and restocked store merchandise as necessary
- Prepared food and beverage orders while adhering to food handling policies and procedures
- Maintained a clean, organized work station
- Reconciled cash, credit card transactions at the end of each shift
Cashier/Customer Service
Bloomingdale's
11.2013 - 01.2014
- Sales Associates
- Managed and assisted customers with item, merchandise selections
- Issued refund and rebates when necessary
- Informed customers about sale items and special promotions
- Reconciled cash, credit card transactions
- Organized store merchandise, restocked shelves when required
Education
Medical Assistance - Certified Medical Assistance
Star Career Academy
Newark 06-2015
High School Diploma -
Arts High School
Newark, NJ06-2012
Skills
- Vital Signs
- Patient Care
- Disability Forms
- Injections
- EKG
- Filing
- Medical Records
- EHR (ATHENA, EPIC)
- Receptionist
- Microsoft Word
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR
- Data entry
- Fluent in Spanish
- Computer Skills
Accomplishments
- Recognized for going above and beyond the call of duty.
Certification
- Medical Assistant
- October 2015 to Present
- Certified Clinical Medical Assistant (CCMA)
Language
Spanish
English
Work Status
- Authorized to work in the US for any employer
Timeline
Medical Assistant
Optum
06.2020 - Current
Cashier and Customer Service
Burlington Stores
07.2019 - 03.2020
Medical Assistant
Surgical and Professional Services
06.2019 - Current
Medical Assistant
Harrison Medical Center
03.2018 - 04.2019
Medical Assistant
Hilal Abboushi Medical Center
08.2016 - 08.2018
Cashier/Customer Service
Bloomingdale's
11.2013 - 01.2014
Cashier/ Customer Service
7 Eleven
07.2011 - 07.2014
Medical Assistance - Certified Medical Assistance
Star Career Academy
High School Diploma -
Arts High School