Dulce Martinez

• Assist guests and answer questions about services the library provides: Printing, faxing, copying, basic computer help, locating materials, general questions on their account, and resources the library provides.
• Able to self-use multiple programs related to daily/monthly functions: CarlX, CarlConnect, Aspen, booking site, and Macro 11.6
• Collaborated with management to integrate insights gained from experiences at Almonte temp site, Souther Oaks, and Capitol Hill into the operations of the new Almonte building.
• Instructed local level staff on effective procedures for handling difficult guest interactions.
• Learned to operate sewing machine, Cricut, and embroidery machine in makerspace.
• Able to communicate effectively through multiple forms of communication.
• Led a staff run initiative to boost staff morale by organizing, birthday celebrations, staff milestones, after hours events and other ideas brought forth by staff.

Prepare high-quality drinks and food while ensuring guest satisfaction in a fast-paced environment.

• Multitasked across different stations, ensuring order accuracy and adherence to quality standards.
• Perform opening duties and ensure cash is handled in accordance with procedures, especially during peak hours.
• Maintained cleanliness and created organization across all stations for better workflow.
• Able to work with other baristas efficiently by communicating effectively during peak times.
• Ensured all guests received high-quality service throughout their store experience.

Assisted guests by recommending products tailored to their individual needs and backgrounds, while managing a team to achieve service standards and sales goals.

• Used and trained staff on how to use the POS while ensuring staff followed cash handling procedures.
• Created schedules that addressed store and staff needs weekly.
• Created a new way to manage store outreach to have it completed by management on time.
• Handled sales calls while prioritizing guest privacy and ensuring outstanding customer service.
• Managed daily/monthly sales goals. Created sales strategies daily and helped advise team members on how to reach their goals.
• Handled difficult guest interactions and issues with outstanding customer service and ensured satisfaction afterward.
• Helped create store visuals based on store sales.

Worked across Oklahoma City, Norman, and Midwest City nightly to help different businesses maintain standard building cleanliness both for staff and their guests.

• Maintained an inventory of cleaning supplies at each building.
• Cleaned all 6 buildings on nightly route within time frame, performing sanitizing, trash removal, vacuuming, and dusting.
• Assessed tasks at start of each shift to optimize workflow and maintain cleanliness standards.
• I assisted with COVID-19 sanitizing during this time, ensuring I was up to date on the guidelines that affected my routine.