Dulce Mendez
San Bernardino,CA
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
8
8
years of professional experience
Work History
Operation specialist DSS, AFP, MCS, 2C2
Amazon Corporate
Tempe, AZ, USA
10.2021 - Current
- Executed creation of dealer work orders for truck drivers facing vehicle issues and coordinated repairs by assigning units to dealers or scheduling mobile maintenance for on-site resolutions.
- Working remote in CA
- Coordinated with external vendors to schedule timely maintenance and repairs for vehicles.
- update License plate information ans well as updating DOT inspections and VCC's. for 1 year since amazon likes to move associates around to get knowledge in every team
U-Haul Customer Service Representative
U-Haul Customer Service Representative
Ahwatukee Foothills Village, AZ, USA
10.2021 - 07.2022
- My role involves delivering exceptional customer service by assisting customers with truck and trailer rentals, ensuring proper equipment setup and inspection, and addressing inquiries about products and services. Responsibilities include managing inventory using technology, maintaining a clean and organized lot, and, when required, installing hitches and trailer wiring. This position encompasses both indoor and outdoor customer service duties, overseeing store operations such as opening and closing procedures, conducting inventory checks, and handling the store’s bank deposits by ensuring timely.
Warehouse associate
Amazon fulfillment
Rialto, CA, USA
06.2019 - 10.2021
- Learning Ambassador Personal point of contact Conducted audits to ensure virtual/physical match of inventory throughout multiple departments within the facility. Identified associates that have made false wall builds in fluid load and submitting RAFs to ensure safety feedback. Trained on and boarded over 25 Associates in the processes of Auditing and Problem Solving within the outbound department. Coached new hires in prose's path to work safely and meet company standards.
- Personal point of contact Designated point-of-contact to manage Process Assistant duties in the absence of a Tier 3. Designed workload balancing strategies and allocated labor to provide optimal coverage for all areas. planned ahead with operation manager and Report attrition and head counts hour.
To-Go Specialist
Cracker Barrel
Rialto, CA, USA
02.2021 - 07.2021
- Provided exceptional customer service by accurately taking and packaging to-go orders in a fast-paced environment. Ensured all orders were prepared to company standards, double-checked for accuracy, and delivered promptly to customers. Managed point-of-sale transactions, including processing payments, handling cash, and resolving customer inquiries or concerns. Maintained cleanliness and organization of the to-go area, ensuring a smooth workflow and adherence to health and safety guidelines. Assisted in coordinating orders during peak times, ensuring efficiency and customer satisfaction. Acted as a liaison between the kitchen and customers to address any modifications or special requests.
Host / TO-GO specialist
Famous Dave's Bar-B-Que
Redlands, CA, USA
10.2018 - 07.2019
- Host Managed multiple responsibilities, including greeting and seating customers, presenting menus, and providing silverware. Assisted guests with inquiries about daily specials to enhance their dining experience. Effectively implemented floor plans to minimize customer wait times and ensure an equitable distribution of tables among servers, contributing to a smooth and efficient workflow.
- TO-GO specialist Successfully trained in under six weeks to handle phone orders with accuracy and efficiency, ensuring all orders were complete and correct. Responsible for finalizing transactions, including cashing out servers at the end of shifts, maintaining accuracy in financial processes, and supporting team operations.
Education
Associate's degree - Psychology
San Bernardino Valley College
San Bernardino, CA, USA07-2024
HIGH SCHOOL DIPLOMA - HS Diploma
San Gorgonio High School
Location06-2018
Skills
- Bilingual, proficient in both English and Spanish
- Ownership skills Literate in VBA (Visual Basic) and Macros in Excel
- Organization
- Knowledgeable in Rodeo, Atlas, and Adapt metric tools
- In depth research and analysis to uncover quality issues and their causes
- Attention to Details/Improvement
- Team management/team builder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operation specialist DSS, AFP, MCS, 2C2
Amazon Corporate
10.2021 - Current
U-Haul Customer Service Representative
U-Haul Customer Service Representative
10.2021 - 07.2022
To-Go Specialist
Cracker Barrel
02.2021 - 07.2021
Warehouse associate
Amazon fulfillment
06.2019 - 10.2021
Host / TO-GO specialist
Famous Dave's Bar-B-Que
10.2018 - 07.2019
Associate's degree - Psychology
San Bernardino Valley College
HIGH SCHOOL DIPLOMA - HS Diploma
San Gorgonio High School