Photography
Dulce Munguia
Medical Receptionist
Vacaville,CA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EHR/EPM appointment scheduling system to manage over 200 patients weekly. Organized and accurate in managing patient flow.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Medical Receptionist
Community Medical Centers
Vacaville, CA
02.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Certified Toyota Sales Specialist
Ammaar’s Toyota Vacaville
Vacaville, CA
08.2021 - 12.2021
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Drafted, finalized and submitted paperwork to complete sales.
Customer Service Associate
Home Depot
Whittier, CA
07.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA 08.2014 - 06.2018
Skills
Certified BilingualTeam Cooperative
Medical office administration
Insurance claims
Typing 100 wpm
Appointment Scheduling
Inventory oversight
EMR / EHR
Payment collection
Insurance Verification
Excellent Communication
Electronic Medical Records
Interests
Travel
Food
Home DIY projects
Timeline
Medical Receptionist
Community Medical Centers
02.2022 - Current
Certified Toyota Sales Specialist
Ammaar’s Toyota Vacaville
08.2021 - 12.2021
Customer Service Associate
Home Depot
07.2020 - 08.2021
High School Diploma -
El Rancho High School
08.2014 - 06.2018