Dulce Olvera
Arlington
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Red White & Blue Thrift Store
Arlington
04.2024 - Current
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with all safety regulations, policies and procedures.
- Dealt with customer complaints and rectified product and service issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Coordinated restocks to keep retail displays organized and full for customers.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Directed and supervised staff performance.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Shift Lead
CVS Pharmacy
Arlington
04.2023 - 02.2024
- Conducted regular inventory checks to maintain accurate stock levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Utilized POS systems efficiently for order processing and inventory management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
Store Clerk
Quick Trip
Arlington
08.2021 - 01.2023
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Checked personal identifications during alcohol and tobacco sales.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Organized back-room storage areas to maximize space utilization.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves with merchandise according to store layout guidelines.
Sales Associate
Kiwi Beauty Supply
Arlington
07.2019 - 05.2020
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Premier Arlington High School
Arlington,TX03-2022
Skills
- Customer service
- Employee training
- Inventory management
- Cash handling
- Visual merchandising
- Data analysis
- Excellent communication
- Problem-solving
- Quality control
- Scheduling and Time-tracking
- Staff training and development
- Time management
- Team leadership
- Effective communication
Languages
Spanish
Full Professional
Affiliations
- Mission Arlington Volunteer help presort , sort , and restock donated items for the community .
Timeline
Retail Supervisor
Red White & Blue Thrift Store
04.2024 - Current
Shift Lead
CVS Pharmacy
04.2023 - 02.2024
Store Clerk
Quick Trip
08.2021 - 01.2023
Sales Associate
Kiwi Beauty Supply
07.2019 - 05.2020
High School Diploma -
Premier Arlington High School
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