Gianni Andrews
Linden
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic professional with a proven track record excelling in customer service. I enhanced customer satisfaction.
Overview
1
1
year of professional experience
Work History
Retail Supervisor
Ross Dress for Less
08.2024 - 04.2025
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Sales Associate
Target
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Cosmetology Certification - Cosmetologist, Makeup Artist, Esthetician
The Beauty Institute
Allentown, PA04.2023
High School Diploma - High School Teaching
Virtual High School
425 Ezzard Charles Dr, Cincinnati, OH 4520305.2021
Skills
- Task delegation
- Customer service management
- Customer service
- Computer proficiency
- Team development
- Data entry
- Customer relations
- Microsoft Excel
- Assertiveness
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Exceptional interpersonal communication
- Team building and leadership
Timeline
Retail Supervisor
Ross Dress for Less
08.2024 - 04.2025
Sales Associate
Target
11.2023 - 01.2024
Cosmetology Certification - Cosmetologist, Makeup Artist, Esthetician
The Beauty Institute
High School Diploma - High School Teaching
Virtual High School
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