Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dulce Parra

Pharr

Summary

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns and a Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and a Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations. And a very friendly bilingual hard worker.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Team Lead, Wash Prep

club car wash
Pharr
11.2024 - 06.2025
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Trained new cashiers on proper use of registers and store policies.
  • Processed refunds and exchanges according to company policy.
  • sold memberships to customers and give them a great customer experience.
  • Help wash and prep vehicles before gong into the wash.

Safety Officer

trancasa usa
Pharr
02.2024 - 11.2024
  • Documented the trailers coming in the location, made sure they had a confirmed destination.
  • Investigated workplace accidents and provided recommendations for corrective actions as needed.
  • Educated staff members on proper use of personal protective equipment.
  • Collaborated with various departments to develop strategies for improving workplace safety culture.
  • Analyzed data from audits and inspections to identify trends in unsafe working conditions or behaviors.

Cashier, Team Lead

mccoys
San Juan
12.2022 - 02.2024
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Performed daily opening and closing procedures for the register area.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Managed scheduling, payroll, and time off requests for team members.
  • Supported other teams when necessary, such as stocking shelves.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Changed doorknob locks and made keys.
  • helped carry lumber to customers vehicle.

Sales Consultant

Clark Knapp Honda
Pharr
03.2020 - 01.2023
  • Maintained accurate records of all sales activities in the CRM system.
  • Established long-term relationships with clients and giving them exceptional customer service.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Generated leads through cold calling, networking, and referrals.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Walked them over the vehicle they would like and give them every detail to sell them not only a car but a dream car in their driveway;
  • Made outbound calls as well.

Education

High School Diploma -

Pioneer Highschool
Mission, TX
06-2019

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Escalation handling
  • Payment processing
  • POS systems
  • Upselling strategies
  • Bilingual
  • Multitasking and organization
  • Opening and closing procedures

Certification

  • CPR
  • Food handlers
  • Alcohol handlers

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Cashier Team Lead, Wash Prep

club car wash
11.2024 - 06.2025

Safety Officer

trancasa usa
02.2024 - 11.2024

Cashier, Team Lead

mccoys
12.2022 - 02.2024

Sales Consultant

Clark Knapp Honda
03.2020 - 01.2023

High School Diploma -

Pioneer Highschool

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