Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Dulce Perez

San Antonio,TX

Summary

Dynamic and results-driven professional with a proven track record at HEB, excelling in customer service and team collaboration. Recognized for enhancing team performance and training staff effectively. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering exceptional results while maintaining a friendly and positive attitude.

Overview

10
10
years of professional experience

Work History

Bakery Lead

HEB
07.2020 - Current
  • July 2020 began as a customer service rep
  • July 2022 promoted to Full Time
  • February 2023 Promoted to Bakery lead at SA 34
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Waitress Trainer

Don Pedros Mexican Restaurant
11.2015 - 06.2020
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Education

High School Diploma -

Memorial High School
San Antonio, TX
06.2015

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Problem resolution

Accomplishments

Partner of the Month-October 2024

Women of Distinction-2025

Bakery Partner Highlight Certificate- May 2025

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bakery Lead

HEB
07.2020 - Current

Waitress Trainer

Don Pedros Mexican Restaurant
11.2015 - 06.2020

High School Diploma -

Memorial High School