Kyndra VanScoy

Marion,Ohio

Summary

Customer service leader with expertise in inventory management and team development. Focused on improving customer satisfaction through effective problem-solving and teamwork. Proven track record of enhancing operational efficiency and driving team performance.

Overview

years of professional experience

Certification

Work History

Bakery TL / Lead

Meijer

Marion, Ohio

11.2020 - Current

Completed training for TL position ahead of restructure to ensure smooth transition.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with team members to meet work objectives and streamline daily tasks.
Proposed ideas and solutions that improved team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Manager

Adkins Dairy Queen

Marion, OH

02.1999 - 11.2020

Oversaw daily operations and staff management, ensuring smooth service in high-volume fast-food establishment.
Led a team of 14+ employees, ensuring high productivity and excellent customer service.
Trained and mentored team members to ensure high service standards.
Coached and mentored team members, enhancing their job performance and service delivery.
Implemented operational procedures to enhance customer satisfaction and efficiency.
Resolved customer complaints swiftly to maintain a positive dining experience.
Monitored staff performance and addressed issues.
Developed staff schedules to optimize labor costs and service times.
Allocated responsibilities to associates according to their abilities.
Recruited and hired qualified candidates to fill open positions.
Facilitated conflict resolution among employees to promote a harmonious work environment.
Managed inventory levels to align with demand, minimizing overstock and waste.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Business Management

Marion Technical College