MAYA ALEXANDER
Fort Collins,CO
Summary
Recent graduate with a degree in Business Administration and a concentration in Marketing ready to apply education in the workplace with excellent writing and problem-solving skills. Has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient in developing and applying advanced marketing while improving customer relationships through organization, persistence, compassion, and persuasion.
Overview
2
2
years of professional experience
Work History
Bakery Worker/Customer Service Lead/Food Service Worker
Eileen's Colossal Cookies
Fort Collins, CO
05.2023 - Current
- Provided excellent customer service to foster satisfaction and loyalty.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Followed policies and procedures to meet or exceed established performance requirements.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered incoming calls, responded to inquiries, and resolved customer complaints.
Intern
A Woman's Place
Greeley, CO
08.2023 - 02.2024
- Provided administrative support by completing tasks such as updating staff logs, phone logs, and recording client information in Cafe.
- Performed screenings for potential clients to determine if the safe house will accommodate their needs.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Maintained positive working relationship with fellow staff and management.
- Offered resources to callers if they were referred out after the screening process.
Customer Service Lead/Food Service Worker
Spoons Soups & Salads
Fort Collins, CO
08.2022 - 05.2023
- Provided exceptional customer service to ensure positive customer experiences.
- Contributed to the team effort by accomplishing related results as needed.
- Utilized problem solving skills to quickly resolve customer issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Arts - Business Administration: Marketing
Colorado State University
Fort Collins, CO05-2023
Skills
- Customer Service Excellence
- Customer Complaint Resolution
- Telephone Etiquette
- Report Writing
- Verbal and Written Communication
- Teamwork and Collaboration
- Interpersonal and Social Skills
- Attention to Detail
- Dependable and Reliable
- Flexible Schedule
- Creative and Resourceful
- Problem-Solving
- Multitasking and Organization
Timeline
Intern
A Woman's Place
08.2023 - 02.2024
Bakery Worker/Customer Service Lead/Food Service Worker
Eileen's Colossal Cookies
05.2023 - Current
Customer Service Lead/Food Service Worker
Spoons Soups & Salads
08.2022 - 05.2023
Bachelor of Arts - Business Administration: Marketing
Colorado State University
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