Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dulce Picazo

Sumner,ME

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. I also speak spanish and im Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

15
15
years of professional experience

Work History

Herbalife Distributor

Self-employeed
11.2019 - 09.2023
  • Created pricing schedules and determined discount rates.
  • Delivered orders to customers to drive full satisfaction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Operated delivery vehicles safely and efficiently.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Processed customer payments and kept accurate financial records.
  • Processed payments, made change, and provided receipts.

Crew Member

SUBWAY®Restaurants
02.2017 - 09.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Cleaning Crew Member

ABODA
06.2014 - 01.2017
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.

Hostess

Mazaplan
01.2010 - 10.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Cashier

Burlington
04.2008 - 01.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Renton Technical College
Renton, WA
06.2015

Skills

  • Sales Forecasting
  • Needs Assessment
  • Account Development
  • Territory Development
  • Customer Service

Accomplishments

    Owning my own store was the biggest accomplishments and it was very difficult to buy one

Languages

Spanish
Native or Bilingual

Timeline

Herbalife Distributor

Self-employeed
11.2019 - 09.2023

Crew Member

SUBWAY®Restaurants
02.2017 - 09.2018

Cleaning Crew Member

ABODA
06.2014 - 01.2017

Hostess

Mazaplan
01.2010 - 10.2013

Cashier

Burlington
04.2008 - 01.2010

High School Diploma -

Renton Technical College

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Dulce Picazo