Dulce Quiroz
Fort Worth,Texas
Summary
Dynamic Patient Access Specialist with extensive experience at Cook Children's Medical Center, excelling in patient registration and insurance verification. Proven ability to enhance operational efficiency and reduce wait times through effective communication and multitasking. Skilled in HIPAA compliance and fluent in Spanish, ensuring compassionate care in high-pressure environments.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
5
5
years of professional experience
Work History
COVID-19 Screener
JPS Health Network
07.2020 - 10.2021
- Conducted health screenings to identify COVID-19 symptoms and ensure patient safety.
- Monitored inventory levels of screening supplies and reported shortages promptly.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Patient Access Representative
JPS Health Network
11.2021 - 08.2022
- Managed patient registration process, ensuring accurate demographic information collection.
- Verified insurance eligibility and benefits, facilitating seamless patient access to services.
- Handled multi-line phone system, addressing inquiries and scheduling appointments efficiently.
- Collaborated with clinical staff to ensure timely patient flow and resource allocation.
Medical Receptionist
Texas Health Care PLLC.
08.2022 - 05.2023
- Managed patient scheduling and appointments, ensuring optimal clinic workflow.
- Coordinated insurance verification and patient intake processes to enhance operational efficiency.
- Communicated effectively with patients regarding services, procedures, and follow-up care instructions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Warehouse Package Handler
FedEx
07.2023 - 09.2023
- Sorted packages by size and destination, optimizing workflow for timely delivery.
- Maintained cleanliness and organization of work area to comply with safety protocols.
Medical Receptionist
Cook Children's Medical Center
11.2023 - 04.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Patient Access Specialist
Cook Children's Medical Center
11.2024 - Current
- Collaborated with clinical teams to streamline patient intake processes, improving overall efficiency of operations.
- Implemented process improvements that reduced wait times for patients during the registration phase.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Education
High School Diploma -
North Side High School
Fort Worth, TX06-2019
Skills
- Medical terminology
- Appointment scheduling
- HIPAA compliance
- Exceptional communication
- Insurance billing
- Patient scheduling
- Insurance verification
- Patient registration
- Phone and email etiquette
- Multitasking and organization
- Money handling
- Patient check-in
- Payment processing
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Cook Children's Medical Center
11.2024 - Current
Medical Receptionist
Cook Children's Medical Center
11.2023 - 04.2024
Warehouse Package Handler
FedEx
07.2023 - 09.2023
Medical Receptionist
Texas Health Care PLLC.
08.2022 - 05.2023
Patient Access Representative
JPS Health Network
11.2021 - 08.2022
COVID-19 Screener
JPS Health Network
07.2020 - 10.2021
High School Diploma -
North Side High School