Dulce Serna
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Company Owner
Cardenas & Serna Remodeling
04.2020 - Current
- Developed long-term relationships with key clients, vendors and service providers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Monitored daily cash discrepancies, inventory
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
General Associate
TJX Distribution Center
06.2021 - 04.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. To maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
Insurance Agent
Amco Remco Insurance
09.2019 - 09.2019
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Provider Assistant
Colonial Home Health
08.2019 - 09.2019
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided transportation to medical appointments.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
Server & Cashier
Rocky Taco House
06.2008 - 07.2018
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Arts - Medical Assistant
San Antonio Medical School
06-2025
High School Diploma -
Memorial High School
San Antonio, TX06.2010
Skills
- Company Standards Enforcement
- Customer Service
- Business Launch
- General Housekeeping Abilities
- Desktops, Laptops and Mobile Devices
- Data Entry
- Microsoft Office Word/ Excel/ Power Point/ Outlook
- Multi-Media Communication for marketing methods Facebook/ Snapchat/ Instagram
Languages
Spanish
Full Professional
Timeline
General Associate
TJX Distribution Center
06.2021 - 04.2022
Company Owner
Cardenas & Serna Remodeling
04.2020 - Current
Insurance Agent
Amco Remco Insurance
09.2019 - 09.2019
Provider Assistant
Colonial Home Health
08.2019 - 09.2019
Server & Cashier
Rocky Taco House
06.2008 - 07.2018
High School Diploma -
Memorial High School
Associate of Arts - Medical Assistant
San Antonio Medical School
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