Dulce Silva
San Jose,CA
Summary
Reliable Medical Support professional with 4 years of experience in outpatient environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northern California Pain Specialists
03.2019 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
sales representative
Cricket Wireless
01.2018 - 12.2021
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Receptionist
Jax Pacific West Insurance
06.2016 - 07.2019
- Routed incoming mail and messages to relevant personnel without delay.
- Contacted underwriter and submitted appropriate forms to obtain binder coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
Receptionist
Thomas Gallardo Chiropractor
12.2015 - 06.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Assistant Manager
Shell Gas Station
07.2015 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Certification - Medical Assistant
Institute For Business And Technology
Santa Clara, CA08.2023
Certification - Cosmetology Education
Marinello School of Beauty
Santa Clara, CA07.2014
GED -
Parkridge Private School
Long Beach, CA06.2014
Skills
- Microsoft PowerPoint
- Complex Problem-Solving
- Prospecting and Cold Calling
- Constructive Feedback
- Product Merchandising and Distribution
- Mobility Assistance Needs Understanding
- Sterile Procedures and Techniques
- Medical Terminology
- Patient Management
- Direct Patient Care
- EKG Set Up and Monitoring
- EMR Systems
- Medical Billing and Coding
- First Aid
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Northern California Pain Specialists
03.2019 - Current
sales representative
Cricket Wireless
01.2018 - 12.2021
Receptionist
Jax Pacific West Insurance
06.2016 - 07.2019
Receptionist
Thomas Gallardo Chiropractor
12.2015 - 06.2016
Assistant Manager
Shell Gas Station
07.2015 - 12.2015
Certification - Medical Assistant
Institute For Business And Technology
Certification - Cosmetology Education
Marinello School of Beauty
GED -
Parkridge Private School
- CMA - Certified Medical Assistant
Similar Profiles
Sebastian AcevedoSebastian Acevedo
Patient Care Coordinator at Nothern California Pain SpecialistsPatient Care Coordinator at Nothern California Pain Specialists
Teresita De Castro-AlcantaraTeresita De Castro-Alcantara
Medical Biller at Nevada Advanced Pain SpecialistsMedical Biller at Nevada Advanced Pain Specialists
Saree AllenSaree Allen
Family Nurse Practitioner at Comprehensive Rehabilitation & Pain SpecialistsFamily Nurse Practitioner at Comprehensive Rehabilitation & Pain Specialists