Dulce Soto Hernandez
China Grove,NC
Summary
Detail-oriented professional with bilingual fluency in English and Spanish. Proven skills in customer service, problem-solving, and effective communication. Experienced with financial knowledge, budgeting, record-keeping and expense management to ensure accuracy and efficiency.
Overview
20
20
years of professional experience
Work History
Front Office Receptionist
Rowan Salisbury Schools- Hanford Dole Elementary
Salisbury, NC
12.2024 - Current
- Greet and assist visitors, ensuring a welcoming and safe front office environment.
- Coordinate communication between parents, teachers, and administration regarding student needs.
- Assist parents with check in when students are tardy.
- Verify person picking up student are authorized to take student. Locate and call for checked out students.
- Secure that all visitors coming into the building are identified and ran through Raptor.
- Assist with dispensing medication and first Aid for students when needed.
- Maintain a high level of professionalism while handling sensitive information and challenging situations.
- Offer solutions and information for parents, students and staff when necessary.
- Work closely with all staff and assist in all areas needed.
- Answer multi-line telephone system, directing calls to appropriate personnel and taking detailed messages.
Head Bank Teller
Farmers and Merchants Bank
China Grove, NC
11.2006 - 08.2022
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and developed staff on customer service best practices and transaction processing efficiencies.
- Managed cash flow for branch, ensuring accurate balancing and maintaining adequate cash reserves.
- Resolved complex customer inquiries and issues, fostering strong client relationships and satisfaction.
- Managed high-volume cash drawer
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and customers from financial loss.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries in person or phone regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions, assisted all customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety banking transactions such as deposits, withdrawals, check cashing and payments for personal and commercial customers.
- Managed inventory and supply ordering
- Generated monthly reports
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2002
Skills
- Strong verbal and written communication
- Bilingual- Fluent in English and Spanish
- Active listener, Strong work ethic
- Multitasking, Accuracy/Attention to detail
- Record keeping, inventory control, cash handling
- Professional demeanor, strong customer service
- Organization skills, excellent time management
- Telephone etiquette
- Complex Problem-solving
- Team collaboration
Timeline
Front Office Receptionist
Rowan Salisbury Schools- Hanford Dole Elementary
12.2024 - Current
Head Bank Teller
Farmers and Merchants Bank
11.2006 - 08.2022
High School Diploma -
West Mecklenburg High School