Dulce Yesenia Paez
Summary
Highly driven college graduate actively pursuing a professional position. Demonstrates exceptional ability to excel and deliver results with minimal supervision, showcasing a strong self-motivated work ethic.
Overview
7
7
years of professional experience
Work History
Head Receptionist/Floor Coordinator
Antoine Dental Center
06.2023 - Current
- Manage front of house, including three other receptionist
- Greeted over 75+ patients daily assigning them to their designated department
- Checked-in patients, while insuring all the correct forms and information are collected
- Communicated with clinical team to provide satisfactory patient flow
- Managed and created appointments accordingly to each patient
- Collected patients payments accordingly
- Informed patients about procedures we offer
- Explained treatment to patients
- Checked out patients while answering questions
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Managed payroll data entry for 2 head doctors
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
Receptionist/Optician technician
America's Best Contacts and Eyeglasses
09.2022 - 06.2023
- Welcomed and greeted over +40 customers with a positive attitude
- In charge of appointment scheduling and confirmation calls
- Checked in patients while verifying their personal information
- Verified patient insurance and billing information on a daily basis
- Managed 3 phone lines while responding to incoming calls from patients and call center
- Maintained patient records and filed them correctly
- Performed pre-testing procedure to patients while communicating with the doctor
- Assisted on checking in and dispensing glasses and contacts
- Maintained office clean and organized while performing daily tasks duties
Hostess/Cashier
Pluckers Wing Bar
08.2021 - 05.2022
- Greeted 50+ guest per shift and coordinated them to their assigned destination
- Handled 2 phones lines with over 20 guest and staff
- Greeting guest and make sure they have great service
- Maintained an organized and clean working environment and waiting area
- As a cashier I would be the team leader therefore, managing two/three hostess
- Worked in a team environment to maintain the front end of the restaurant in order
- Multitasked in working with curbside and hostess
- Attended customer needs with a positive attitude
Game Attendant
Houston Livestock Show and Rodeo
02.2018 - 03.2018
- Persuade over 50 customers to participate in games
- Maintained a clean and organized workplace
- Supplied customers with game equipment and their needs
- Managed over 50+ ticket sales
Education
Bachelor of Science - Information Technology, General Business
Stephen F. Austin State University
Nacogdoches, Texas05.2021
Associates of Science -
Houston Community College
Houston, Texas05.2018
High School -
North Houston Early College High School
05.2018
Skills
- OpenDental
- Microsoft Word
- Scheduling coordination
- Excel
- Administrative support
- Outlook
- PowerPoint
- JavaScript
- Java
- HTML
- CSS
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Head Receptionist/Floor Coordinator
Antoine Dental Center
06.2023 - Current
Receptionist/Optician technician
America's Best Contacts and Eyeglasses
09.2022 - 06.2023
Hostess/Cashier
Pluckers Wing Bar
08.2021 - 05.2022
Game Attendant
Houston Livestock Show and Rodeo
02.2018 - 03.2018
Associates of Science -
Houston Community College
High School -
North Houston Early College High School
Bachelor of Science - Information Technology, General Business
Stephen F. Austin State University
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