Dulce Elena Diaz

• Educated patients on preventive care measures to promote overall health and wellbeing.
• Developed strong rapport with patients, gained trust and open communication regarding their healthcare needs.
• Improved clinic efficiency by scheduling appointments, and coordinating patient referrals for specialties , X-ray's and Imaging
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patients health history and vitals such as weight , temperature, respirations, pulse, oxygen and blood pressure .

• Received referrals from primary care providers and scheduled patients based on diagnoses for Physical therapy, Speech therapy or Occupational therapy.
• Knowledgeable with verifying patient's insurance eligibility and verification of benefits
• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
• Greeted and welcomed patients in a friendly and professional manner • Contacted patients with appointment times and dates
• Processed copay payments and provided receipts to patients.

●As a Lead Phlebotomist I supervised, scheduled and instructed technicians in production area

●Four years of experience of successfully drawing blood from veins by vacuum tube , syringe and butterfly venipunctures
●Collected prospective patient vital signs and capillary blood samples to obtain hematocrit and total protein results.
●Designated Phlebotomy trainer for onboarding new technicians
●Worked with plasmapheresis machines by preparing patients for plasma donation.
● Assisted with reception and front desk duties and provided the best customer service to our patients

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.