Summary
Overview
Work History
Education
Skills
Timeline
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Duncan Andrews

Cumming,GA

Summary

Professional with strong background in customer service, data accuracy and efficient information processing, and equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.


Overview

6
6
years of professional experience

Work History

Alignment Technician

Mavis Discount Tire
11.2023 - Current
  • Provide exceptional customer service, addressing concerns or questions regarding vehicle maintenance needs effectively.
  • Collect and enter customer data correctly.
  • Increase customer satisfaction with precise tire balancing, rotations, and repairs.
  • Exceed shop productivity goals consistently by completing tasks in a timely manner without sacrificing quality standards.
  • Maintain a clean working environment, adhering to company guidelines on cleanliness and safety protocols at all times.
  • Conduct regular inventory checks on tools, equipment, and supplies, ensuring adequate stock levels were maintained for efficient operations.
  • Support management in developing new strategies to improve work processes related to alignment services within the workshop setting.
  • Remain educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.

Lube Tech

Take 5 Oil Change
01.2023 - 08.2023
  • Greeted customers and answered questions about oil changes and other services.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

McDonalds Crew Member

McDonald's
03.2019 - 10.2022
  • Demonstrated strong multitasking abilities, handling multiple orders, preparing meals, and collecting payments without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote an clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Pathways in Education
Shreveport, LA
05.2023

Skills

  • Customer service and relations
  • Multitasking Abilities
  • Excellent communication and interpersonal skills
  • Organizational skills
  • Data entry
  • Time management
  • Critical thinking capacity
  • Continuous learning attitude
  • Punctual and dependable
  • Brake systems
  • Automotive diagnostics
  • Vehicle inspection proficiency
  • Oil changes
  • Tire mounting, rotation, and balancing

Timeline

Alignment Technician

Mavis Discount Tire
11.2023 - Current

Lube Tech

Take 5 Oil Change
01.2023 - 08.2023

McDonalds Crew Member

McDonald's
03.2019 - 10.2022

High School Diploma -

Pathways in Education

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