Duncan Andrews
Cumming,GA
Summary
Professional with strong background in customer service, data accuracy and efficient information processing, and equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
6
6
years of professional experience
Work History
Alignment Technician
Mavis Discount Tire
Marietta, GA
11.2023 - Current
- Provide exceptional customer service, addressing concerns or questions regarding vehicle maintenance needs effectively.
- Collect and enter customer data correctly.
- Increase customer satisfaction with precise tire balancing, rotations, and repairs.
- Exceed shop productivity goals consistently by completing tasks in a timely manner without sacrificing quality standards.
- Maintain a clean working environment, adhering to company guidelines on cleanliness and safety protocols at all times.
- Conduct regular inventory checks on tools, equipment, and supplies, ensuring adequate stock levels were maintained for efficient operations.
- Support management in developing new strategies to improve work processes related to alignment services within the workshop setting.
- Remain educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
Lube Tech
Take 5 Oil Change
Shreveport, LA
01.2023 - 08.2023
- Greeted customers and answered questions about oil changes and other services.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
McDonalds Crew Member
McDonald's
Alpharetta, GA
03.2019 - 10.2022
- Demonstrated strong multitasking abilities, handling multiple orders, preparing meals, and collecting payments without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote an clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Pathways in Education
Shreveport, LA05.2023
Skills
- Customer service and relations
- Multitasking Abilities
- Excellent communication and interpersonal skills
- Organizational skills
- Data entry
- Time management
- Critical thinking capacity
- Continuous learning attitude
- Punctual and dependable
- Brake systems
- Automotive diagnostics
- Vehicle inspection proficiency
- Oil changes
- Tire mounting, rotation, and balancing
Timeline
Alignment Technician
Mavis Discount Tire
11.2023 - Current
Lube Tech
Take 5 Oil Change
01.2023 - 08.2023
McDonalds Crew Member
McDonald's
03.2019 - 10.2022
High School Diploma -
Pathways in Education