Duncan Diaz
Round Rock,United States
Summary
Retail manager with 7 years of industry experience with a superior track record. Ambitious and highly motivated manager surpasses demanding objectives and achieves goals. Builds team connections and promotes positive working environment.
Overview
4
4
years of professional experience
Work History
Service Experience Assistant Manager
Nordstrom Rack
05.2022 - 11.2022
- Handling daily/complex customer issues in person/ phone and via email
- Responsible for store opening/closing procedures
- Overseeing Cashroom team/ reports
- Setting up marketing around the store
- Delegating up to 15 employees
- Upheld company customer service standards
- Scheduling based on business needs
Inventory Control Specialist
Nordstrom
07.2021 - 05.2022
- Audited and corrected discrepancies in inventory numbers
- Utilize inventory management systems (SIM16, AIM, NAVI)
- Research, address and resolve inventory discrepancies
- Educating non-operation employees on proper inv. practices
- Reviewing distribution center product manifests
- Receiving/ Reporting high dollar merchandise
- Leading day and overnight truck team
Service Experience Representative/ Cashroom Lead
Nordstrom
06.2020 - 07.2021
- Managed $50,000 in operating funds for store functions
- Connecting with other departments to resolve issues
- Being sufficient in over 8 programs for store operations and customer issues
- Trained new personnel regarding company operations, policies and services.
Salesperson
Nordstrom
09.2018 - 05.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Worked in a competitive top selling department
- Fit/Fabric Expert
- Kept up with clientele for any needed appointments
- Coordinated restocking of sales floor with current merchandise
Education
Bachelor of Science - Fashion Marketing
The Art Institute of Austin
Austin, TX05.2021
Skills
- High level of ownership
- On spot critical thinking
- Adaptive
- Positive attitude
- Collaborative
- Level headed
Accomplishments
- Unanimously received the Nordstrom All-Star Award from 21-22
Timeline
Service Experience Assistant Manager
Nordstrom Rack
05.2022 - 11.2022
Inventory Control Specialist
Nordstrom
07.2021 - 05.2022
Service Experience Representative/ Cashroom Lead
Nordstrom
06.2020 - 07.2021
Salesperson
Nordstrom
09.2018 - 05.2020
Bachelor of Science - Fashion Marketing
The Art Institute of Austin