Calico Bills
Atlantic Beach,FL
Summary
Results-driven professional specializing in customer service and problem-solving. Proven experience in employee scheduling and team building, focused on enhancing service delivery and driving operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Service Experience Assistant Manager
Nordstrom Rack
Jacksonville Beach, Florida
07.2024 - Current
- Oversaw daily store operations and optimized employee scheduling to enhance service delivery.
- Addressed customer inquiries and complaints swiftly to maintain satisfaction levels.
- Executed training sessions for new staff on company protocols to ensure compliance.
- Collaborated with department managers to create targeted sales strategies, boosting team alignment.
- Evaluated individual and team performance to identify development opportunities and improve outcomes.
- Facilitated team meetings to review business outcomes and establish priorities.
- Handled all areas of cash management.
- Assisted HR by interviewing candidates and providing insights on hiring decisions.
Shift Leader
Coldstone Creamy
Norfolk, Virginia
11.2023 - 03.2024
- Coordinated with team members to ensure seamless service during peak hours.
- Tracked food inventory and replenished supplies.
- Trained new staff on food service procedures and safety standards to maintain high operational quality.
- Performed opening and closing tasks, ensuring workstations were fully equipped.
- Engaged with customers to create a welcoming atmosphere, improving their overall experience.
- Served customers ice cream and toppings, creating a friendly and enjoyable atmosphere.
- Handled cash register transactions accurately, managing daily financial operations.
Team Member
Tropical Smoothie
Ponte Vedra, Florida
04.2022 - 10.2022
- Adapted quickly to various tasks, enhancing team responsiveness and service quality.
- Rotated through various workstations to assist team based on team requirements.
- Developed strong working relationships with peers and management to foster a collaborative team environment.
- Followed health and safety guidelines to uphold food quality and customer safety.
- Maintained cleanliness and organization of workstations during busy shifts to support operational efficiency.
Education
High School Diploma -
Maury Highschool
Norfolk, VA05-2024
Skills
- Customer service
- Adaptability and flexibility
- Money management
- Inventory management
- Problem solving
- Team building
- Recruitment and hiring
- Employee scheduling
Certification
- First Aid CPR AED
Accomplishments
- Assistant Manager of the Month
- Top Service Experience Performer for over 12 consecutive months
Timeline
Service Experience Assistant Manager
Nordstrom Rack
07.2024 - Current
Shift Leader
Coldstone Creamy
11.2023 - 03.2024
Team Member
Tropical Smoothie
04.2022 - 10.2022
High School Diploma -
Maury Highschool