Duncan Hillier
San Francisco,CA
Summary
Experienced Release Manager, specializing in game content releases, cross-team communication, leading teams, and LiveOps.
Overview
10
10
years of professional experience
Work History
Senior Release Manager
Jam City
03.2020 - Current
- Lead and train our LiveOps team on Harry Potter: Hogwarts Mystery to ensure our weekly updates are released on time and bug-free
- Work closely with Engineering, QA, and UI departments to configure, test, and release new story content and new features
- Fix bugs during both development and post-release on our live environment
- Implement new features with specific tuning to share with our external partners
- Collaborate with our product team for tuning changes to maximize revenue and set up A/B tests
- Maximized efficiency of content implementation and streamlined release processes to reduce live bugs
- Own implementation of new features, events, localization, and story content releases
- Configure and release mail in game to our players
Release Manager
Penn Interactive Ventures
10.2018 - 10.2019
- Handled QA and Live Operations for Viva Slots Vegas, Big Bonus Slots, Hollywood Jackpot, Triple Double Slots, and Downtown Deluxe Slots
- Own implementation of new slot machines and weekly sales for all five live games
- Test all new slot machines, sales, and event specific weekly content
- File bugs and tasks through JIRA
- Worked closely with Product, Art, and Engineering teams to write test cases and ensure quality of all new content releases
Senior Game Content Manager
Jam City
05.2016 - 05.2018
- As a team lead, I trained and managed other game content managers and made sure we met our weekly release deadlines
- Worked closely with the product team to implement tuning changes to maximize revenue and set up A/B tests
- Owned implementation of new features, events, localization, and content releases
- Maximized efficiency of content implementation and streamlined release processes to reduce live bugs
- Monitored content releases on social media to quickly fix live bugs reported by players
- Delegated tasks to other content managers through JIRA
- Worked closely with Engineering, QA, UI teams to implement, test, and release new game content and features
- Led biweekly one-on-one meetings with team members to discuss the previous 2 weeks, changes we could make to improve our process, and growth opportunities
QA Tester
TinyCo
08.2015 - 05.2016
- Owned testing of weekly content releases for Family Guy: The Quest for Stuff
- Wrote test cases for new features and game content
- Collaborated with content and engineering teams to set up edge case testing
- Tested new binaries on strict release deadlines to ensure new features were working correctly and old features weren't affected
- Tested content and new binaries on a wide variety of iOS and android devices, as well as Facebook
- Used Charles Proxy to simulate different testing conditions
Education
Bachelor's degree - Psychology
University of California, Santa Cruz
01.2013
Skills
- Live game support
- Game content releases
- Leading teams
- Communication with other teams
- JIRA
- Confluence
- Perforce
Timeline
Senior Release Manager
Jam City
03.2020 - Current
Release Manager
Penn Interactive Ventures
10.2018 - 10.2019
Senior Game Content Manager
Jam City
05.2016 - 05.2018
QA Tester
TinyCo
08.2015 - 05.2016
Bachelor's degree - Psychology
University of California, Santa Cruz
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