Sam Josserand
Edmond,OK
Summary
Results-oriented professional with 13 years of project management experience, specializing in custom application development. Expertise in workflow analysis and project execution, leading to streamlined business operations and enhanced customer experiences. Proven track record of driving projects to successful completion while optimizing team performance.
Overview
14
14
years of professional experience
Work History
Senior Release Manager
Paycom
Oklahoma City, OK
06.2021 - 03.2026
- Trained and developed new release managers in release process, Jira, and workflows to enhance team competency.
- Management of internal features project and resource builds to allow for workflow visibility across release processes and to allow for over 98% flag enablement for 2024.
- Assisted leadership in technical projects and incident management calls, contributing to project success and resolution strategies.
- Build of Jira dashboard and reports to better connect divisional communication in the development process.
- Collaborated with cross functional teams from product management, development, and deployment engineering on process improvements and data analysis to address issues with feature releases.
Project Manager/Account Manager
MBI Energy Services
Denver, CO
08.2016 - 06.2020
- Managed KPI reporting, system integrations, contract compliance, and weekly calls with customer supply chain resources for accounts averaging $150 million annually.
- Developed project roadmap and prioritized initiatives with executive team to align strategic goals.
- Initiated project redefining workflows and development of applications for back office operations reducing days sales outstanding by 48% in the first year.
- Collaborated with Business Development Director on lean project to develop mobile application to better connect operations and field sales that led to a 40.7% decrease in turnaround time for customer requests.
- Led data integration efforts across multiple systems to enhance visibility for operations and sales representatives of potential work and ongoing projects.
- Coordinated data warehousing project and implemented Tableau software with business unit owners to fulfill reporting requirements.
Business Analyst – Project Management
MBI Energy Services
Belfield, ND
09.2013 - 07.2016
- Developed business requirements and analyzed workflows to transition from paper-based dispatching system to electronic system, enabling processing of 250,000 orders annually.
- Tracked project scope and managed change requests with system vendors across all departments to ensure alignment with project goals.
- Facilitated weekly meetings with business owners from dispatching, operations, drivers, invoicing, and finance to monitor project progress and address issues.
- Managed over 30 customer invoicing EDI integrations across four platforms handling 40,000 invoices annually.
- Worked closely with business unit owners on ERP conversion to Microsoft Nav Dynamics.
Business Analyst – Charge Services
Cerner Corporation
Kansas City, MO
10.2011 - 08.2013
- Managed 20+ customer billing systems across U.S. and executed system modification change requests.
- Developed onboarding materials for new team members and supported divisional employee development initiatives.
- Implemented lean initiative to reduce turnaround time and presented outcomes at divisional quarterly meetings to executive team.
Education
Master of Accountancy - Audit, Concentration in IT Management
The University of Kansas
Lawrence, KS12-2011
Bachelor of Science - Business, Accounting
The University of Kansas
Lawrence, KS12-2010
Skills
- Account Management
- System Integrations
- ERP System Management
- Change Management
- Budgeting
- Data migration
- End User Training
- KPI Dashboard Development
- Tableau
- Jira Software
- Confluence
- Jira Service Desk
- Agile Methodologies
- SQL
- Problem solving
- Stakeholder communication
Accomplishments
Paycom Product Ambassador Q2 Award
Timeline
Senior Release Manager
Paycom
06.2021 - 03.2026
Project Manager/Account Manager
MBI Energy Services
08.2016 - 06.2020
Business Analyst – Project Management
MBI Energy Services
09.2013 - 07.2016
Business Analyst – Charge Services
Cerner Corporation
10.2011 - 08.2013
Master of Accountancy - Audit, Concentration in IT Management
The University of Kansas
Bachelor of Science - Business, Accounting
The University of Kansas