Dung tran
reminderville,OH
Summary
Dynamic manager with a proven track record at Nails & Co, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and communication. Skilled in time management and decision-making, successfully maintaining a professional environment while controlling costs to boost profitability.
Overview
7
7
years of professional experience
Work History
Manager
Nails & Co
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Interpreter
Vietnamese Cleveland Community
01.2018 - 01.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Education
Bachelor of Science - Computer Information Systems
Cleveland State University
Cleveland, OH05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Languages
Vietnamese
Professional Working
Timeline
Manager
Nails & Co
01.2018 - Current
Interpreter
Vietnamese Cleveland Community
01.2018 - 01.2024
Bachelor of Science - Computer Information Systems
Cleveland State University
Similar Profiles
Holly EdgingtonHolly Edgington
Licensed Nail Technician at HAE-U-NAILS Nails by HollyLicensed Nail Technician at HAE-U-NAILS Nails by Holly
Shannon MayberryShannon Mayberry
Nail Technician at Valkyrie Nails (Nails By Shannon)Nail Technician at Valkyrie Nails (Nails By Shannon)
Sasha KingSasha King
Nail Technician at Posh NailsNail Technician at Posh Nails
John WadolowskiJohn Wadolowski
Hardware Engineering Manager at TektronixHardware Engineering Manager at Tektronix
Cole GrabowskiCole Grabowski
Grounds Maintenance (Seasonal) at City of TwinsburgGrounds Maintenance (Seasonal) at City of Twinsburg