Dung Vo
Richmond,TX
Summary
Metal Fabrication
Weld
NADA Training
Service Manager
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Don McGill Toyota
Katy, TX
04.2023 - Current
- Advised customers on maintenance needs, repair recommendations, and approved services.
- Prepared accurate repair orders, estimates, and invoices using dealership service systems.
- Coordinated communication between customers, technicians, and parts department to streamline workflow.
- Reviewed vehicle concerns, documented symptoms, and matched service requests to technician findings.
Service Advisor
Bay Way CDJR
Baytown, TX
2023 - 2023
- Advised customers on maintenance needs, repair recommendations, and approved services.
- Explained warranty coverage, service timelines, and repair options to support informed decisions.
- Followed up with customers on vehicle status, completion details, and satisfaction concerns.
- Scheduled service appointments and prioritized repair orders to maintain efficient shop flow.
Service Advisor
Joe Myers Toyota
Houston, TX
2017 - 2023
- Resolved customer questions professionally while maintaining accurate records and service documentation.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-1996
Skills
- Customer service
- Computer skills CDK, Reynolds &Reynolds
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
Timeline
Service Advisor
Don McGill Toyota
04.2023 - Current
Service Advisor
Bay Way CDJR
2023 - 2023
Service Advisor
Joe Myers Toyota
2017 - 2023
High School Diploma -
South Grand Prairie High School