Dunya Sharifi
Fremont,CA
Summary
An experienced sales associate with a strong background in customer service and providing exceptional support. Skilled caregiver with a compassionate approach to assisting individuals in need. Recently completed a successful phlebotomy program at CALRegional, demonstrating dedication and proficiency in blood collection techniques. Hoping to further my career in the phlebotomy field.
Overview
2
2
years of professional experience
Work History
Caregiver
IRS
05.2021 - 09.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Accompanied clients to social events such as movies or plays
- Administered prescribed medications on a timely basis following care plan instructions
- Safety and Infection Control
- Quality Control
- Customer Service
- Medical Terminology
- Respected the rights of each individual client while maintaining confidentiality of all personal information
- Supported bathing, dressing and personal care needs
- Assisted with meal planning to meet nutritional plans
- Laundered clothing and bedding to prevent infection
- Followed care plan and directions to administer medications
- Assisted clients with maintaining good personal hygiene
- Built strong and trusting rapport with clients and loved ones
Sales Associate
Hollister.Co
12.2021 - 02.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Public Health
Ohlone College
Fremont, CAHigh School Diploma -
American High School
Fremont, CA06.2023
Skills
- Exceptional Customer Service
- Listening Skills
- Pays attention to Detail
- Teamwork and Collaboration
- Organizational skills
- Computer Proficiency
- Telephone Etiquette
- Positive Attitude
- Quality assurance
- Venipunctures
- Specimen Collection
- Flexible and Adaptable
Timeline
Sales Associate
Hollister.Co
12.2021 - 02.2023
Caregiver
IRS
05.2021 - 09.2023
Public Health
Ohlone College
High School Diploma -
American High School