Durand Louis
Metairie,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Mobile Expert
TMOBILE
08.2020 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
IT Technician
Supreme Audio & Video Llc
05.2017 - 08.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Maintained detailed records of equipment maintenance, repairs and replacements, ensuring a well-organized inventory system.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Trained junior technicians on best practices, resulting in a more skilled and competent team.
- Collaborated with team members on large-scale projects, ensuring timely completion and satisfied customers.
- Enhanced surveillance capabilities for clients with expert camera placement and configuration.
- Conducted post-installation follow-ups to ensure complete customer satisfaction.
- Programmed security, access control and CCTV systems.
- Applied basic switch, router and firewall principles.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Increased system reliability with regular maintenance checks and software updates when necessary.
- Educated clients on proper usage of installed cameras, promoting optimal functionality and longevity of systems.
Cable Installation Technician
Cox Cable Louisiana
03.2007 - 05.2017
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Identified development and improvement areas and set up training to bridge learning gaps.
Education
Criminal Justice
Delgado Community College
New Orleans, LA05.2026
Criminal Justice
The University of Phoenix
Phoenix, AZ05.2026
High School Diploma -
Joseph S. Clark Sr High
New Orleans, LA05.2005
High School Diploma -
NOCCA
New Orleans05.2005
Skills
Braziliian Jiu Jitsu Instructor Brown Belt
- Class Management
- over 7 years experience as an instructor
- Self-defense techniques
- Professionalism and Ethics
- Public Speaking
- Child and Youth Instruction
- Submission Holds/ Non use of force combatives
- Escapes and Reversals
Horse trainer
over 20 years experience as a horse trainer/riding equestrian
- Stable Management
- Equine Behavior Knowledge
- Western-style riding
- Horse training
- Equine first aid
- Basic Dressage
- Equestrian Equipment Knowledge
- Creative Problem-Solving
- Trauma recovery
- Groundwork training
Surveillance
- Incident Reporting
- Incident Investigations
- Real-time analysis
- Equipment Troubleshooting
- Video Analytics
- Body language knowledge
- Networked security systems
- Digital video recorders
- Data protection
Motorcycles
basic knowledge of both American/European motorcycles
- Mechanical Troubleshooting
- Intermediate riding level
Additional Information
Refrences
Professor Kirk Madere Head Instructor NOLA BJJ WESTBANK
(504) 450-0986
kamadec8@gmail.com
Gary Angelette Gym Owner NOLA BJJ WESTBANK
(912)414-8740
gary145@yahoo.com
Fabio Delasanta OPSO retired
(504)722-6956
fabiodellasanta@icloud.com
Maren Trevino -Manager
(504)233-3311
maren.trevino25@t-mobile.com
Tony Burrell refereal/reference NOPD
(504)813-0069
Timeline
Mobile Expert
TMOBILE
08.2020 - Current
IT Technician
Supreme Audio & Video Llc
05.2017 - 08.2020
Cable Installation Technician
Cox Cable Louisiana
03.2007 - 05.2017
Criminal Justice
Delgado Community College
Criminal Justice
The University of Phoenix
High School Diploma -
Joseph S. Clark Sr High
High School Diploma -
NOCCA
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