Durand Louis
Metairie,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Mobile Expert
TMOBILE
Metairie, LA
08.2020 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Brazilian Jiu Jitsu Instructor
NOLA Brazilian Jiu Jitsu
New Orleans, LA
08.2019 - 10.2022
- Imparted key etiquette points, discipline, and respect.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Coached new students by breaking down techniques into simple moves.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Designed course materials and supported implementation.
IT Technician
Supreme Audio & Video Llc
New Orleans, LA
05.2017 - 08.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Maintained detailed records of equipment maintenance, repairs and replacements, ensuring a well-organized inventory system.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Trained junior technicians on best practices, resulting in a more skilled and competent team.
- Collaborated with team members on large-scale projects, ensuring timely completion and satisfied customers.
- Enhanced surveillance capabilities for clients with expert camera placement and configuration.
- Conducted post-installation follow-ups to ensure complete customer satisfaction.
- Programmed security, access control and CCTV systems.
- Applied basic switch, router and firewall principles.
- Terminated and installed end devices such as card readers, motion detectors and cameras.
- Increased system reliability with regular maintenance checks and software updates when necessary.
- Educated clients on proper usage of installed cameras, promoting optimal functionality and longevity of systems.
Cable Installation Technician
Cox Cable Louisiana
New Orleans, LA /Baton Rouge Lafayette
03.2007 - 05.2017
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Identified development and improvement areas and set up training to bridge learning gaps.
Education
Criminal Justice
Delgado Community College
05.2026
Criminal Justice
The University of Phoenix
05.2026
High School Diploma -
Joseph S. Clark Sr High
05.2005
High School Diploma -
NOCCA
05.2005
Skills
Braziliian Jiu Jitsu Instructor Brown Belt
- Class Management
- over 7 years experience as an instructor
- Self-defense techniques
- Professionalism and Ethics
- Public Speaking
- Child and Youth Instruction
- Submission Holds/ Non use of force combatives
- Escapes and Reversals
Horse trainer
over 20 years experience as a horse trainer/riding equestrian
- Stable Management
- Equine Behavior Knowledge
- Western-style riding
- Horse training
- Equine first aid
- Basic Dressage
- Equestrian Equipment Knowledge
- Creative Problem-Solving
- Trauma recovery
- Groundwork training
Surveillance
- Incident Reporting
- Incident Investigations
- Real-time analysis
- Equipment Troubleshooting
- Video Analytics
- Body language knowledge
- Networked security systems
- Digital video recorders
- Data protection
Motorcycles
basic knowledge of both American/European motorcycles
- Mechanical Troubleshooting
- Intermediate riding level
Additional Information
Refrences
Professor Kirk Madere Head Instructor NOLA BJJ WESTBANK
(504) 450-0986
kamadec8@gmail.com
William Harrell OPSO
(512)695-7519
Harrellw@opso.us
Fabio Delasanta OPSO retired
(504)722-6956
fabiodellasanta@icloud.com
Maren Trevino -Manager
(504)233-3311
maren.trevino25@t-mobile.com
Jabari Walker
(504)314-0912
Ankstyle03@gmail.com
Timeline
Mobile Expert
TMOBILE
08.2020 - Current
Brazilian Jiu Jitsu Instructor
NOLA Brazilian Jiu Jitsu
08.2019 - 10.2022
IT Technician
Supreme Audio & Video Llc
05.2017 - 08.2020
Cable Installation Technician
Cox Cable Louisiana
03.2007 - 05.2017
Criminal Justice
Delgado Community College
Criminal Justice
The University of Phoenix
High School Diploma -
Joseph S. Clark Sr High
High School Diploma -
NOCCA