Duranovitch Saintil
Fritch,TX
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
FedEx Delivery Driver
B-Force Logistics Inc.
Punta Gorda, FL
03.2023 - Current
- Safely drive the assigned vehicle
- Use a smartphone for route and customer information
- Be comfortable working in varying weather conditions
- Handle packages up to 150 lbs and deliver them on time.
Retail Merchandiser
Hallmark
Punta Gorda, FL
06.2022 - 03.2023
- Highly organized and results-driven professional with a proven track record of optimizing sales and profits through effective product merchandising
- Exceptional knowledge of visual merchandising principles, consumer behavior, and market trends
- Collaborative team player with the ability to build productive relationships with vendors and store managers
- Strong attention to detail and ability to prioritize and multitask
- Effective communication skills and the ability to maintain a deep understanding of inventory levels and sales data
- Successfully executes merchandising plans, consistently meets or exceeds sales goals, and maintains high levels of customer satisfaction
- Passionate about retail and dedicated to delivering exceptional results.
Advocate, Customer Service 5
Dialog Direct
Highland Park, IL
08.2021 - 06.2022
- Answer incoming calls and assist customers
- Research information in databases to resolve customer service issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
- 100% attendance during the training.
Remote Customer Service Representative
MCI MASS MARKETS
Iowa City, IA
03.2021 - 07.2021
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information as applicable; coordinate with other departments to resolve the problems as applicable
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to answer customer questions accurately
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Escalate customer issues to the appropriate staff and managers for resolution as needed
- Ensure first-call resolution through problem-solving and effective call handling
- Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes
- Adhere to all attendance and work schedule requirements.
Assistant Manager
Arby's
Port Charlotte, FL
08.2020 - 03.2021
- Served as Assistant Manager for six months
- Oversaw day to day store operations
- Opened and closed the store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from the customer over the phone, and in-person
- Met daily sales targets
- Team and shift leader
- Managed store inventory
- Coordinated schedules and assigned employees' shifts
- Trained new employees on company processes and procedures
- Counseled, mentored, and disciplined staff
- Ensured individual financial reports aligned with store operations.
Forklift Operator/Material Handler
LEESAR Inc
Fort Myers, FL
08.2019 - 08.2020
- Operate a forklift or other hand truck
- Use wireless RF scanning equipment to ensure accuracy of inventory
- Adhere to quality and customer service standards set forth by the company
- Perform cycle counts as required
- Pick, wrap and stage orders to be shipped
- Inspect and perform maintenance of forklifts and other material handling equipment
- Identify safety hazards in the workplace
- Consolidate partial pallets for incoming goods.
Shift Manager
Arby's
Port Charlotte, FL
04.2018 - 08.2019
- Customer Service
- Set shift for crew members
- Filed deposit
- Opening and closing store
- Counting till and safe count
- Receiving shipment from vendors.
Shoe Department Manager
Stein Mart
Naples, FL
02.2016 - 03.2018
- Customer service, Freight Merchandising, distribution/warehouse experience, Data Entry, Floor Layout, and cashier
- Meeting sale goals and keeping with the seasonal quarter plan for the year
- Completing DSR Report of my department monthly, looking at my department penetration and conversion against other stores shoe department
- Ability to execute daily sale quota and complete monthly sales.
Sales Representative
Rick Hendrick Chevrolet
Naples, FL
10.2015 - 02.2016
- Customer service
Delivery Driver
Pizza Hut
Bonita Springs, FL
05.2015 - 10.2015
- Deliver Pizza, Answer phone calls, clean store.
Help Desk Technician
Business Technology Insight
Naples, FL
10.2014 - 05.2015
- Troubleshoot Problems, training customers to use our product and marketing
- Cold calling
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Oversee the daily performance of computer systems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Busser
Wilderness Country Club
Naples, FL
01.2014 - 05.2015
- Setting tables
- Pick up dirty dishes from members
- Customer service
- Sweep or scrub floors.
Education
Associate's degree - Computer Information Systems
Lorenzo Walker Institute Of Technology
06.2014
Skills
- Customer and Personal Service
- Retail Management
- Shift Supervisor
- Shipping & Receiving
- Warehouse Distribution Experience
- Technical Support
- Data entry
- Customer support
- Retail sales
Certification
- Forklift Certification
- Driver's License
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
French
Full Professional
Timeline
FedEx Delivery Driver
B-Force Logistics Inc.
03.2023 - Current
Retail Merchandiser
Hallmark
06.2022 - 03.2023
Advocate, Customer Service 5
Dialog Direct
08.2021 - 06.2022
Remote Customer Service Representative
MCI MASS MARKETS
03.2021 - 07.2021
Assistant Manager
Arby's
08.2020 - 03.2021
Forklift Operator/Material Handler
LEESAR Inc
08.2019 - 08.2020
Shift Manager
Arby's
04.2018 - 08.2019
Shoe Department Manager
Stein Mart
02.2016 - 03.2018
Sales Representative
Rick Hendrick Chevrolet
10.2015 - 02.2016
Delivery Driver
Pizza Hut
05.2015 - 10.2015
Help Desk Technician
Business Technology Insight
10.2014 - 05.2015
Busser
Wilderness Country Club
01.2014 - 05.2015
Associate's degree - Computer Information Systems
Lorenzo Walker Institute Of Technology
Assessments
- Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
- Written communication, Proficient, 10/01/21, Best practices for writing, including grammar, style, clarity, and brevity
- Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
References
References available upon request.
Assessments
- Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
- Written communication, Proficient, 10/01/21, Best practices for writing, including grammar, style, clarity, and brevity
- Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office setting
References
References available upon request.