Duriel Harris
Orlando,FL
Summary
Results-driven Policy Analyst with extensive experience in policy analysis and customer service at Network Closing Services. Proven track record in enhancing document quality and boosting customer satisfaction through strong organizational skills and effective teamwork. Adept at navigating dynamic environments to deliver impactful solutions.
Overview
9
9
years of professional experience
Work History
Policy Analyst
Network Closing Services
Orlando, FL
01.2020 - Current
- Performed peer reviews of technical documents, providing constructive feedback to improve quality.
- Coordinated with localization teams to ensure technical documentation was accurately translated for global audiences.
- Completed documents and work requests according to company standards.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Facilitated seamless document flow through effective organization and planning.
- Resolved escalated issues from customers in a timely manner while maintaining positive relationships.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Conducted accurate and thorough risk selection with proper classification of insureds.
Assistant Manager, Customer Service
7-11 Store
Apopka, Fl
03.2016 - 12.2019
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Counted and balanced registers.
- Enforced store policies and procedures consistently among all staff members.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Associate of Science - Software Engineering
Full Sail University
Winter Park, FL06-2016
Skills
- Policy analysis
- Image preparation
- External team collaboration
- Organizational skills
- Customer relations
- Calm under pressure
- File systems coordination
- Archiving skills
- Digital file organization
- Teamwork orientation
- Retail loss prevention
- Exceptional customer service
- Hospitality and accommodation
- Calm demeanor
Timeline
Policy Analyst
Network Closing Services
01.2020 - Current
Assistant Manager, Customer Service
7-11 Store
03.2016 - 12.2019
Associate of Science - Software Engineering
Full Sail University
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