Duriel Thompson
Minot,ND
Summary
Dedicated to customer service, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with people and exceed expectations. Reliable and driven, with strong prioritization skills and time management abilities. Multifaced and experienced in logistics, sales, administration, IT, business management, human resources etc, with a number of certifications.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Management Master Craftsman
United States Air Force, USAF
11.2022 - Current
- Manages Commanders Support Staff supporting 258 members
- Develops workflow procedures and trains leaders on how to be effective in their workcenters
- Manage tools, data-bases, reports, record transactions for collaborative groups of users
- Responsible for making sure the Air Force is complying with legal and statutory requirements
- Develop email use policies
- Evaluate contracts
- Integrates base communications
- Performs mission reviews with customers
- Content Management, SharePoint, allowing users to store and share data.
Assistant Manager
Footlocker
01.2005 - 01.2006
- Operating Cash Register
- Assisting customers with sales
- Responsible for 10 subordinates
- Integrating company policies
- Stocking Shelves
- Managing staff hours
- Hiring and training
- Working and operating multiple stores.
DHL
01.2004 - 01.2005
- Inspects vehicle before deliveries and after
- Tracked deliveries and shipments
- Loading and unloading cargo
- Meeting delivery deadlines
- Communicating with dispatchers, drivers and other team members to make deliveries
- Performed basic truck maintenance
- Followed and enforced best practices for safety.
McDonalds
01.2003 - 01.2004
- Store opening and closing
- First Class customer service
- Stocked and restocked shelves
- Maintained cleanliness
- Lead crew member
- Processed transactions
- Speedy operation of cash register.
Education
MBA -
01.2023
Bachelor of Science in Business Administration Management -
Trident International University
Cypress, CA01.2019
Information Management Associates Degree -
Community College of the Air Force
01.2006
Skills
- Courteous Demeanor
- Energetic work attitude
- Service Oriented
- Conflict Resolution expert
- Sharp problem solve
- Consistently Improving customer satisfaction
Certification
- Top Secret Security Clearance
- Information Systems
- Program Management
Unit
Unit 210
Hobbies and Interests
- Hiking
- Basketball
- Reading
- Traveling
- Family
- Games
- Food
Community Service
- Los Angeles Mission (Feed the Homeless)
- Sunset Park (Air Force Picnic, set-up, cook, gaming booth)
- Picking up trash at Historic Railroad Trail
Timeline
Information Management Master Craftsman
United States Air Force, USAF
11.2022 - Current
Assistant Manager
Footlocker
01.2005 - 01.2006
DHL
01.2004 - 01.2005
McDonalds
01.2003 - 01.2004
MBA -
Bachelor of Science in Business Administration Management -
Trident International University
Information Management Associates Degree -
Community College of the Air Force
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