Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Certification
Timeline
Generic

Durodoluwa Koya

9670, Forest Lane Dallas,TX

Summary

To develop a qualitative career within a distinguished corporate environment where professionalism, hard work and excellence are highly rewarded. Successful Customer Care Specialist with over 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sector Support Coordinator

United Nations African Union Mission In Darfur (UNAMID)- UN Volunteer
08.2017 - 06.2019
  • Coordinated with UNAMID Military and Police HQ through regular meetings to ensure integrated approach to all support planning activities related to deployments, re-deployments, expansions, drawdown and withdrawal of UNAMID personnel and closure / handover of facilities
  • Gave priorities towards implementation of Strategic Review Report Recommendations (SRRR) SAM Report and prepare UNAMID for pre-liquidation activities vide UNSCR2429
  • Core tasks were receiving logistics requirements from UNAMID and non-UNAMID Entities
  • Analyzed requirements and made recommendations based on inputs received from concerned service providers for management to make informed decision for gifting or sale of UNOE to Entities in timely manner
  • Improved and enhanced delivery of logistics support provided to all UNAMID components in all locations and to all UNAMID external clients.

Logistics Support Officer

United Nations African Union Mission in Darfur- International Contract
10.2016 - 08.2017
  • Planned and coordinated periodic sector support meetings/workshops/telephone conferences to brief (SMSOs/AOs) on mission and management developments as well as to discuss issues of concerns, including visits to sectors to get first hand undertaking of unresolved and emerging issues in team sites and sectors
  • Followed-up on all sector support matters that have been pending for some time at Mission HQ with Section Chiefs
  • Disseminate and educating Sector MSD staff on management guidelines and policies and acted as focal point for all service support requirements from SMSOs
  • Processed service support requests received from sectors and team sites ensuring requests are justified and that quantities/resources where within applicable guidelines to meet operational imperatives as well as liaising with various components of MSD on behalf of SMSOs on support issues.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities

Human Resources Personnel - Workers' Directorate

RCCG, (City of David) V/Island, Lagos
06.2008 - 10.2016
  • Led team of volunteers to provide, Training and Development, deployment of workers to departments after training as well as transferred workers from other churches or departments
  • Managed current and expected vacancies resulting from transfers, leave of absence
  • Provided logistic support to train over 100 volunteers quarterly
  • Handled workers' engagement and disciplinary procedure
  • Planned and organized staff events (annual team building strategy sessions)
  • Listened to grievances and implementing disciplinary procedures for informed management decision
  • Specified organizations requirements for current and future training needs
  • Determined applicant qualifications by interviewing applicants; analyzed responses; verifying references; comparing qualifications to job requirements.
  • Played integral role in workforce planning efforts by analyzing current staff levels against future needs based on organizational objectives
  • Supported diversity initiatives by promoting inclusionary hiring practices and creating an inclusive work environment for all employees

Executive Assistant to the Pastor

RCCG, (City of David) V/Island, Lagos
10.2005 - 06.2008
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Scheduled and organized meetings
  • Collated data necessary for effective running of office
  • Managed 10+ department, collaborating with publication department and advertisement company to ensure qualitative and prompt production of organizations publication, “The Eagle”
  • Coordinated meetings and travel arrangements for management and groups traveling to or outside country.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed

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Front Office Manager

RCCG (City of David) V/Island, Lagos
Lagos, Nigeria, Lagos
03.2003 - 10.2005
  • Directly involved with dissemination of information and effective communication through various departments and managed client inquiries while meeting quality standards of 100+ calls per month.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods

Administrative Staff / Customer Relations Personnel

Roberts' Cakes, Pastries & More, Onipan, Lagos
10.2001 - 02.2003
  • Supervised customers' orders and ensured prompt delivery of orders
  • Coordinated kitchen staff to ensure clients' orders were ready on time
  • Produced over 50+ cakes a day and ensured prompt delivery t o clients.
  • Keeping stock in storage and customer care.

Administrative Staff

Kabad Industries Ltd. Ketu, Lagos
04.2000 - 08.2001
  • Purchased items to be supplied based on customers' orders
  • Debt recovery
  • All other administrative jobs as assigned.

Administrative Staff

Nigerian Telecommunication Ltd. Ikoyi, Lagos. (National Youth Service Corp, NYSC)
03.1999 - 02.2000
  • Assisted in collating data on manpower wastage returns for effective planning
  • Participated in processing data and terminal benefits of deceased and retired staff
  • Processed applications of NYSC and industrial attachment candidates before deployment in liaison with various departments
  • Collating data on transfer and recruitment of staff in post returns as well as maintained filing system of evaluated jobs according to divisions and departments.
  • Supported executive staff members with comprehensive calendar management, meeting preparation, and correspondence handling as needed
  • Improved internal communications by drafting clear and concise memos, reports, and presentations for stakeholders

Education

Master of Science - Public Administration

University of South Wales University
South Wales, United Kingdom

Bachelor of Arts - English Language

Obafemi Awolowo University
Ile - Ife, Osun State Nigeria

High School Diploma -

Victoria Island Secondary School
Victoria Island, Lagos, Nigeria

Skills

  • Customer Response
  • Complaint Handling
  • Customer service excellence
  • Documentation And Reporting
  • Excellent problem-solving abilities
  • First Call resolution
  • Interpersonal Skills
  • Inter-department collaboration
  • Inbound Customer Service
  • Needs Assessment
  • Problem Resolution
  • Quality Assurance

Affiliations

  • 2013, Chattered Institute of Personnel Management of Nigeria (CIPMN), Associate
  • 2019, Institute of Professional Managers and Administrators of Nigeria (IPMA), Fellow

Personal Information

  • Date of Birth: 12/19/72
  • Gender: Female
  • Nationality: Nigerian
  • Marital Status: Married

Certification

Associate, Chattered Institute of Personnel Management of Nigeria. (CIPMN)

Fellow, Institute of Professional Managers and Administrators of Nigeria (IPMA).

Timeline

Sector Support Coordinator

United Nations African Union Mission In Darfur (UNAMID)- UN Volunteer
08.2017 - 06.2019

Logistics Support Officer

United Nations African Union Mission in Darfur- International Contract
10.2016 - 08.2017

Human Resources Personnel - Workers' Directorate

RCCG, (City of David) V/Island, Lagos
06.2008 - 10.2016

Executive Assistant to the Pastor

RCCG, (City of David) V/Island, Lagos
10.2005 - 06.2008

Front Office Manager

RCCG (City of David) V/Island, Lagos
03.2003 - 10.2005

Administrative Staff / Customer Relations Personnel

Roberts' Cakes, Pastries & More, Onipan, Lagos
10.2001 - 02.2003

Administrative Staff

Kabad Industries Ltd. Ketu, Lagos
04.2000 - 08.2001

Administrative Staff

Nigerian Telecommunication Ltd. Ikoyi, Lagos. (National Youth Service Corp, NYSC)
03.1999 - 02.2000

Master of Science - Public Administration

University of South Wales University

Bachelor of Arts - English Language

Obafemi Awolowo University

High School Diploma -

Victoria Island Secondary School

Associate, Chattered Institute of Personnel Management of Nigeria. (CIPMN)

Fellow, Institute of Professional Managers and Administrators of Nigeria (IPMA).

Durodoluwa Koya