Dushawn Sellers
Cincinnati,OH
Summary
Highly qualified RN with broad experience in critical care, patient education, and team leadership. Specialized skills include acute patient care, health assessments, and medical documentation. Notable strengths: superior communication abilities, strong clinical judgment, and a commitment to fostering collaborative relationships within healthcare teams. Past work highlights include implementing quality improvement initiatives that enhanced patient satisfaction and reduced readmission rates.
Overview
5
5
years of professional experience
Work History
Community Contact Center Triage RN
Department of Veterans Affairs
Cincinnati, OH
03.2022 - Current
- Assessed patient's condition and determined the urgency of their needs.
- Performed detailed reviews of patient records to determine appropriate action plans and referrals, if necessary.
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Communicated effectively with physicians regarding patient conditions and concerns.
- Responded promptly and professionally to incoming calls from patients seeking medical advice or assistance.
- Provided telephone triage services to patients in need of medical advice.
- Collaborated with other healthcare professionals to provide comprehensive care plans for patients.
- Maintained accurate documentation of all triage encounters and treatments provided.
- Identified appropriate interventions based on assessment results.
- Participated in continuing education activities related to telephone triage nursing practices.
- Reviewed protocols regularly for accuracy and updates per changes in clinical practice guidelines.
- Determined whether a caller's complaint is an emergency situation requiring immediate referral to a physician or urgent care facility.
- Educated patients about available resources and how to access them.
- Provided emotional support and reassurance to callers in distress.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Collected data to represent symptom onset, presenting problem and medical diagnoses.
- Cultivated professional conduct operating under triage nursing care guidelines.
Home Telehealth Nurse
Department of Veterans Affairs
Cincinnati , Ohio
05.2019 - 03.2022
- Performed assessments to identify risk factors that could lead to illness or injury.
- Assessed patient needs and developed individualized treatment plans.
- Instructed patients on the use of home monitoring devices for remote monitoring.
- Developed educational materials for patients about disease prevention and management.
- Managed acute and chronic conditions, including diagnosing illnesses and prescribing medications as needed.
- Consulted with physicians regarding the physical condition of patients.
- Provided emotional support and encouragement to promote positive behavior change.
- Analyzed clinical data from multiple sources to develop evidence-based strategies for improving patient care delivery models.
- Counseled patients on lifestyle changes to improve overall wellness.
- Monitored vital signs, lab results, and other diagnostic tests remotely.
- Collaborated with interdisciplinary teams to ensure optimal patient care outcomes.
- Adhered to ethical standards while providing quality healthcare services remotely.
- Coordinated follow-up visits with primary care providers or specialists as necessary.
- Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.
- Maintained accurate electronic medical records in accordance with HIPAA guidelines.
Education
Associate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science
Cincinnati, OH12-2014
Master of Arts - Master's Degree of Nursing in Education
Western Governors University
Salt Lake City, UTSkills
- HIPAA Compliance
- Chronic Disease Management
- Medical terminology knowledge
- Patient Advocacy
- Patient Interviews
- Resource Utilization
References
References available upon request.
Timeline
Community Contact Center Triage RN
Department of Veterans Affairs
03.2022 - Current
Home Telehealth Nurse
Department of Veterans Affairs
05.2019 - 03.2022
Associate of Applied Science - Nursing
Good Samaritan College of Nursing And Health Science
Master of Arts - Master's Degree of Nursing in Education
Western Governors University